[02/10/2025] Avc:sky - Service Rm

1 day ago

Mumbai Maharashtra, India Axis Bank Full time

AVC SKY - Service RM INTERNAL USAGE No of Vacancies 1 Manager AVC SKY - Service Head Is a Team leader No Team Size NA Grade DM Manager Senior Manager Business Retail Banking Department Axis Virtual Centre Sub-Department Location Mumbai Gurgaon Pune Bangalore Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell About the Role The AVC SKY - Service RM is responsible to provide services to enhance client satisfaction levels and ensure compliance to policies and procedures Key Responsibilities Actively tracking all Service level indicators such as NPS score Ensuring proactive HNI client engagement to ensure client satisfaction Tracking Problem Incidences reviewing Ensuring NIL presidential Regulatory and Senior Management escalations for the unit Handling escalated issues complaints for the units Client Obsession - Listen to customers Act Fix issues and Delight in every interaction Driving service initiatives Process reengineering 2-3 Ensure clear communication of product and value propositions quick and efficient query handling and quick turnaround for customer requests Effective escalation procedures to raise potential reputational risks and franchise issues Ensure consistent Cross Sell Referral from the team to enhance bank s share of wallet Ensure high standards of ethics and have a clean year without any sales practice and compliance related violations Complete all relevant trainings certifications for self and team before the due date Proactively tracking control MIS on large value transactions AML STR NSDL RFI Timely action and tracking on legal and regulatory notices for region Qualifications Optimal qualification for success on the job is Graduate Post graduate from a recognized institute 7-10 years in a relevant role BFSI sector Role Proficiencies For successful execution of the job the candidate should possess the following Leadership Skills Multitasker Go getter attitude Strong orientation to customer service Strong interpersonal skills Strong written and verbal communications skills Be self-driven and enthusiastic Product Knowledge Out of the Box thinker Expert in Client Experience values Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses

  • Apply Now! AVC:SKY

    1 day ago

    Mumbai, India Axis Bank Full time

    Job Description AVC:SKY - Service RM INTERNAL USAGE: No. of Vacancies:1Manager:AVC:SKY - Service Head Is a Team leaderNoTeam Size:NA Grade:DM/Manager/Senior Manager Business:Retail BankingDepartment: Axis Virtual CentreSub-Department: Location:Mumbai, Gurgaon, Pune, Bangalore , Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks...

  • 3 Days Left: AVC:SKY

    2 weeks ago

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