[02/10/2025] Avc:sky - Service Rm

3 weeks ago

Mumbai Maharashtra, India Axis Bank Full time

AVC SKY - Service RM INTERNAL USAGE No of Vacancies 1 Manager AVC SKY - Service Head Is a Team leader No Team Size NA Grade DM Manager Senior Manager Business Retail Banking Department Axis Virtual Centre Sub-Department Location Mumbai Gurgaon Pune Bangalore Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks customers and prospects virtually through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell About the Role The AVC SKY - Service RM is responsible to provide services to enhance client satisfaction levels and ensure compliance to policies and procedures Key Responsibilities Actively tracking all Service level indicators such as NPS score Ensuring proactive HNI client engagement to ensure client satisfaction Tracking Problem Incidences reviewing Ensuring NIL presidential Regulatory and Senior Management escalations for the unit Handling escalated issues complaints for the units Client Obsession - Listen to customers Act Fix issues and Delight in every interaction Driving service initiatives Process reengineering 2-3 Ensure clear communication of product and value propositions quick and efficient query handling and quick turnaround for customer requests Effective escalation procedures to raise potential reputational risks and franchise issues Ensure consistent Cross Sell Referral from the team to enhance bank s share of wallet Ensure high standards of ethics and have a clean year without any sales practice and compliance related violations Complete all relevant trainings certifications for self and team before the due date Proactively tracking control MIS on large value transactions AML STR NSDL RFI Timely action and tracking on legal and regulatory notices for region Qualifications Optimal qualification for success on the job is Graduate Post graduate from a recognized institute 7-10 years in a relevant role BFSI sector Role Proficiencies For successful execution of the job the candidate should possess the following Leadership Skills Multitasker Go getter attitude Strong orientation to customer service Strong interpersonal skills Strong written and verbal communications skills Be self-driven and enthusiastic Product Knowledge Out of the Box thinker Expert in Client Experience values Skills Refer to the About Company Axis Bank is the third largest private sector bank in India The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates MSME Agriculture and Retail Businesses The Bank has a large footprint of 4 594 domestic branches including extension counters with 11 333 ATMs 5 710 cash recyclers spread across the country as on 31st March 2021 The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021 The Overseas operations of the Bank are spread over eight international offices with branches at Singapore Dubai at DIFC and Gift City-IBU representative offices at Dhaka Dubai Abu Dhabi Sharjah and an Overseas subsidiary at London UK The international offices focus on Corporate Lending Trade Finance Syndication Investment Banking and Liability Businesses

  • Apply Now! AVC:SKY

    3 weeks ago

    Mumbai, India Axis Bank Full time

    Job Description AVC:SKY - Service RM INTERNAL USAGE: No. of Vacancies:1Manager:AVC:SKY - Service Head Is a Team leaderNoTeam Size:NA Grade:DM/Manager/Senior Manager Business:Retail BankingDepartment: Axis Virtual CentreSub-Department: Location:Mumbai, Gurgaon, Pune, Bangalore , Chennai About Axis Virtual Centre Axis Virtual Center engages with Axis Banks...

  • (24/10/2025) Sr RM/RM Investment Products

    1 day ago

    Chandigarh, Chennai, Mumbai, India Quick Turtle Full time

    Job Description What are we looking for Quick Turtle is seeking a driven and knowledgeable Sr. Relationship Manager (RM) or Relationship Manager (RM) for Investment Products. This role is focused on catering to the sophisticated investment needs of mass affluent clients, providing tailored wealth advice, and achieving significant asset under management (AUM)...

  • Customer Service Executive

    1 week ago

    Highland Residency, Thane, Maharashtra, India HiPaaS Inc Full time

    **Responsibilities**: - Handle Amazon-related issues (returns, replacements, missing parts) via chat. - Log tasks and updates in the shared workspace. - Attach receipts for the items as required on our system. - Perform data entry. **Requirements**: - Experience with Amazon customer service (preferred but not mandatory). - Decent communication and good...

  • Cook and Cleaner

    2 weeks ago

    Mumbai, Maharashtra, India 39 Solutions Full time

    Need a vegetarian jain food cook along with cleaning Kindly contact on 9967958405 Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: - Day shift **Experience**: - total work: 10 years (preferred) Work Location: In person Application Deadline: 06/02/2025 Expected Start Date: 10/02/2025

  • (02/10/2025) Product Owner

    3 weeks ago

    Mumbai, Maharashtra, India SIA Full time

    Company Description Sia is a next-generation management consulting firm We offer a unique blend of AI and design capabilities augmenting traditional consulting to deliver superior value to our clients With expertise in more than 30 sectors and services we optimize client projects worldwide Through our Consulting for Good approach we strive for...

  • CRM Service

    5 days ago

    Swargate, Pune, Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time

    **Job Profile - CRM Service** **Job: - ** Representing the company and developing permanent business relations and networks. Dealing with the market in the assigned sales and service area whilst maintaining the strategic guidelines issued by the sales and service organization. Managing employees and controlling business processes in own area of...

  • Wealth RM

    3 weeks ago

    Mumbai, India Alpha Capital Full time

    Job Description Company Description Alpha Capital is a boutique financial services firm that caters to the needs of high-net-worth and affluent individuals, families, businesses, trusts, and charities. We offer disciplined, research-driven Family Office Services to ensure that our clients financial wellness is managed strategically and thoughtfully. Role...

  • Telesales Executive

    1 week ago

    Mumbai, Maharashtra, India Notion Online Solutions Pvt. Ltd Full time

    Responsibilities - Making outbound calls to promote the company's products or services - Handling sales deals over the phone - Answering customer queries - Generating leads - Delivering customer service - Building strong business-client relationships Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...

  • Graphics Designer

    1 week ago

    Mulund, Mumbai, Maharashtra, India Ollato Eduversity Full time

    Join Our Team at Ollato Eduversity! Ollato Eduversity is seeking experienced professionals to join our dynamic team in various capacities. We are committed to excellence in education and community service, fostering a supportive and innovative work environment. Explore our current job openings **Responsibilities**: - Design brochures, websites, and sales...

  • Current Account Rm

    6 days ago

    Mumbai, India ACE Talent Consulting Full time

    Job Title: PCRM (Premium Current Account RM) Overall Goal: Current Account RM will be responsible for - Acquisition of new Business Entity customers and creating CA Book - Management of Acquired Current Account customers - Enhancement of the relationship by cross-selling products and services as per the profile & need of the these current account...