[Apply Now] Senior Service Delivery Manager

Senior Delivery Manager — Data & AI (Technical)
Location: Mumbai, India
Experience: 18+ years in IT Services, including 10+ years across Big Data, Cloud, and Analytics
Company: Smart Analytica https://smart-analytica.com

About Smart Analytica
Smart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations up to ~30 PB) and have delivered successful projects across retail, finance, telecom, manufacturing, insurance, and capital markets. We lead large Big Data, Cloud, and Analytics programs with a super specialization in very large data platforms.

Role summary
Own end to end delivery of large, multi-stream Big Data, Cloud, and Analytics programs. Blend client engagement , technical delivery leadership , and data management expertise to meet scope, schedule, budget, and quality objectives.

What you’ll do
Client Engagement & Stakeholder Management
Serve as primary delivery contact for large clients; translate business goals into delivery plans and measurable outcomes.
Anticipate challenges, propose options, and align decisions with client expectations.
Provide crisp, timely status, risk, and variance reporting to client and internal leadership.
Manage revenue assurance and participate in account mining and growth.
Delivery Leadership
Lead end to end technical delivery across multiple concurrent data and analytics initiatives (solutioning, design, development, and release).
Build executable plans (scope, milestones, budgets), track progress, manage dependencies, and drive on time, on budget outcomes.
Proactively identify risks/issues and implement corrective actions to protect timelines and quality.
People leadership
Lead and mentor project leads, managers, data engineers, and analysts; ensure effective staffing and utilization across programs.
Foster a culture of collaboration, learning, and continuous improvement.
Technical & Delivery Excellence
Leverage strong data management experience to guide technical choices; remove blockers via hands on expertise or by orchestrating internal/external SMEs.
Institutionalize best practices for Agile delivery, quality assurance, and engineering hygiene.
Stay current with Big Data, Cloud, Analytics, and AI advancements; champion improvements that lift delivery efficiency and client satisfaction.

What you’ll bring
Core experience
18+ years in IT services with 10+ years focused on Big Data, Cloud, and Analytics across client servicing, data management, analytics, and AI.
Proven track record running large, complex, multistakeholder programs to completion.
Excellent leadership, communication, and stakeholder management skills; strong critical thinking and decision making under pressure.
Methods & tools
Working mastery of delivery frameworks and tooling (e.g., Agile/Scrum; PMP or equivalent).
Practical knowledge of one or more major clouds (GCP/Azure/AWS) and modern data platforms (e.g., Snowflake, Databricks) is highly advantageous.
Ability to translate business requirements into technical roadmaps and measurable KPIs.
Education & certifications
Bachelor's degree in computer science, IT, or related field.
Relevant certifications in Big Data, Cloud (GCP/Azure/AWS), Snowflake, Databricks, and/or Project Management preferred.

Why this role
Best in Industry Compensation and Growth Prospects
High impact ownership across marquee, data intensive programs; opportunity to shape delivery practices and mentor a high performing team while partnering closely with enterprise clients.
How to Apply
Share your resume/CV to hiring@smart-analytica with a title “SDM-Mumbai” and a brief note highlighting two largescale data platform deliveries you led and the business outcomes achieved.