Voice Process Executive

2 days ago

Navi Mumbai Mumbai City Mumbai, India Subramaniam Hemamalini (Proprietor Of Live Connections) Full time

Job Description

Description

We are looking for freshers/entry-level candidates for the position of Voice Process Executive. The ideal candidate will be responsible for managing customer interactions via voice calls, providing exceptional service, and ensuring a positive customer experience.

Responsibilities

- Handle inbound and outbound voice calls to assist customers with their inquiries.
- Provide excellent customer service and support to ensure customer satisfaction.
- Document all interactions in the company's CRM system accurately and in a timely manner.
- Resolve customer issues efficiently and escalate complex queries to the appropriate departments.
- Maintain up-to-date knowledge of products and services offered by the company.

Skills and Qualifications

Require strong communication skills and willingness to work in a professional customer support environment.

Eligibility:Graduate Freshers OR HSC with minimum 1 year of work experience in BPO

Salary (In-hand):17,000 21,000

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