Img Software Support Engineer

5 days ago

Chennai Tamil Nadu, India Ford Full time

Job Roles Responsibilities Receive respond to software diagnosis technical queries from field through Web TSR and Mail form Provide interim solution on software bug issues and respond to Web queries with given time Escalate Critical software related failures to Diagnostic Service Planning DSP and North America SSG Software Support Group promptly through Jira Ticket and follow up until closure Guide dealer technician through phone See What I See SWIS remote desktop sharing for module programming when dealers are unable to execute the same Work with DSP technical experts and highlight impact of module nonconformances Work with IVS and GIVIS teams to update appropriate data sources as necessary Work with Netcom engineers alert and highlight vehicle electrical architecture discrepancies and or nonconformances Identify and alert Design engineers on vehicle electrical architecture discrepancies and or nonconformances how it can fail and how it can be fixed - root cause identification Maintain record of repeat failures and highlight in weekly call with DSP NA and follow up until closure Share knowledge gained during discussion with DSP to TAC team across IMG Validate solution provided by DSP in training vehicle or simulator verify functionality before communicating to dealer Ability to adapt to match AU NZ and NA time zones based on business needs Work closely with TAC Technical Assistance Centre Operations across IMG for software related issues Weekly report out on open DSP JIRA tickets to the management Responsibilities Skills Familiar with vehicle electronics architectures Familiar with Automotive OBD II diagnosis Familiar with vehicle mechanical architectures Familiar with software editors Familiar with XML and XML editors Oxygen XML Spy Experience with OTX and Grade X desired Strong problem-solving skills Clear written verbal communication skills Experience with Microsoft Office Powerpoint Excel Word Understanding of vehicle communications protocols CAN Ideally hands on experience servicing or repairing vehicles or similar products Able to read write and speak English as a minimum Good team player but also ability to focus and work alone to meet deadlines Qualifications Qualification Any Diploma or Degree in Mechanical Automotive Mechatronics with minimum 3- 5 years of experience in Automobile service industry

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