Software Product Operations Manager

Job Description Schneider Electric has a challenging opportunity for a passionate individual to assume the role of Software Product Operations Manager - Digital Buildingsto drive business analytics and influence the product led growth for a suite of software and applications related to Building Management Systems. This role can be based in United States, United Kingdom, or Sweden. In Schneider Electric we create connected technologies that reshape industries, transform cities, and enrich lives. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk We're looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY The Buildings Business of Schneider Electric provides intelligent building management solutions to help customers create a productive and comfortable environment for its occupants, reduce energy consumption, and run building operations more efficiently. Schneider Electric has a challenging opportunity for a passionate individual with a growth mindset to assume a global leadership role to enhance our product lifecycle and maximize business impact by enabling data-driven decision-making and strong activation. This role offers a unique opportunity to blend analytical skills, team workflow optimization, and community facilitation to foster strong connections between users and product. The ideal candidate will have a robust background in data analytics, combined with community facilitation, proven experience in effective communication and cross-functional process improvements. The position requires strong communication, influencing and analytic skills, technical and business acumen, relationship development skills and a motivational style. Collaboration and partnering within Schneider Electric's global organization and across teams is critical for success. Primary Responsibilities Performance Metrics Management - KPI Framework Development: Design, implement, and optimize frameworks to track and analyze key performance indicators (KPIs) that measure product success. - Data Tools Utilization: Leverage advanced tools such as Tableau, SQL, and PowerBI to extract meaningful insights and drive decision-making. - Actionable Recommendations: Provide data-driven insights and recommendations to product leaders to refine strategies and enhance product performance. Data Analysis and Insights - Trend Identification: Conduct in-depth data analysis to uncover trends, opportunities, and potential challenges impacting product outcomes. - Stakeholder Reporting: Collaborate with data analysts to produce accurate, relevant performance reports for stakeholders. - Strategic Decision Support: Present clear, concise data insights to inform strategic decisions and improve product outcomes. Influencing Business Processes - Install Base Registration: Develop and implement processes to effectively capture and manage the install base through end-user and channel registrations, ensuring accurate data collection. - Usage Pattern Insights: Embed analytical capabilities within the software to track and analyze usage patterns, providing actionable insights to improve product design and user experience. - Policy Harmonization: Create and maintain policy documentation that aligns and harmonizes processes across the software portfolio, ensuring consistency and scalability. Community Building and Engagement - User Community Facilitation: Build and nurture vibrant user communities, fostering strong connections between users and the product. - Feedback and Best Practices: Organize and animate user groups, forums, and events to gather operational feedback and share best practices. - Cross-Business Promotion: Drive product awareness and understanding across various business units to ensure alignment and adoption. Cross-Functional Collaboration - Stakeholder Partnership: Collaborate with product managers, marketing teams, and other stakeholders to ensure a cohesive approach to product operations. - Process Optimization: Act as a central point of contact to streamline communication and processes between departments, enhancing efficiency. - Global Collaboration: Foster partnerships across Schneider Electric's global organization and cross-functional teams to drive alignment and success. Desired skills and competencies - 5+ years in product operations, business analysis or a Bachelor's degree in data analytics or a related field. - Proven experience in designing and optimizing KPI frameworks to measure product success and performance. - Proficiency in data analysis tools: Tableau, SQL, PowerBI. Ability to extract and interpret actionable insights. - Strong business acumen to align business processes with strategic goals and product outcomes - Proven expertise to build and engage vibrant user communities, fostering collaboration and gathering feedback. - Exceptional cross-functional collaboration skills to work across product, marketing, and global teams. - Experience with process optimization, including install base management, usage pattern analysis. - Excellent communication and presentation skills, with the ability to convey complex insights to diverse audiences. - Leadership capabilities to influence stakeholders, inspire teams, and drive alignment across global organizations. - Forward-thinking, innovative mindset with strong problem-solving skill to design and implement scalable solutions - Familiarity with building management systems, IoT, or software solutions in related industries is a plus. Looking to make an IMPACT with your career When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today 36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.