AxisPhone:IBSL Specialist

Job Description

AxisPhone: IBSL Specialist
INTERNAL USAGE:
No. of Vacancies: Reports to: AxisPhone: IBSL Team Lead
Is a Team leader No Team Size:

Grade: Assistant Manager/Deputy Manager
Business: Retail Operations Department: Axis Phone Sub-Department: Axis Phone
Location: Mumbai/Chennai
About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.

AbouttheRole
The purpose of the role is to drive sales for Axisphone.
Key Responsibilities

Handling inbound and outbound calls based on the leads generated by inbound agents,

Driving achievement of monthly sales targets,

Identifying implicit and explicit customer need(s),

Positioning the correct product(s) to customers,

Booking loans over calls,

Doing regular follow-ups.

Qualifications
Optimal qualification for success on the job is:

Graduate or Post-graduate from a recognized institution

5-7 years of relevant experience

Role Proficiencies: