International Voice Process

1 week ago


Pune, Maharashtra, India Converse Placement Services India Private Limited Full time
Job Description

Description

We are looking for enthusiastic and motivated individuals for the position of International Voice Process. This role is ideal for freshers or entry-level candidates who are passionate about customer service and are eager to build a career in the BPO industry.

Responsibilities

- Handle inbound and outbound international calls to provide excellent customer service
- Resolve customer queries and complaints in a timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Follow up with customers to ensure their issues are resolved
- Meet and exceed performance metrics and targets

Skills and Qualifications

- Excellent verbal and written communication skills in English
- Strong problem-solving skills and the ability to think on your feet
- Proficiency in using computers and customer service software
- Ability to work in a fast-paced environment
- Strong customer orientation and interpersonal skills
- Flexibility to work in shifts, including night shifts

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