International Voice Process
1 week ago
Description
We are looking for enthusiastic and motivated individuals for the position of International Voice Process. This role is ideal for freshers or entry-level candidates who are passionate about customer service and are eager to build a career in the BPO industry.
Responsibilities
- Handle inbound and outbound international calls to provide excellent customer service
- Resolve customer queries and complaints in a timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Follow up with customers to ensure their issues are resolved
- Meet and exceed performance metrics and targets
Skills and Qualifications
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and the ability to think on your feet
- Proficiency in using computers and customer service software
- Ability to work in a fast-paced environment
- Strong customer orientation and interpersonal skills
- Flexibility to work in shifts, including night shifts
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