Observability Platform Specialist

About Us LSEG London Stock Exchange Group is more than a diversified global financial markets infrastructure and data business We are dedicated open-access partners with a dedication to excellence in delivering the services our customers expect from us With extensive experience deep knowledge and worldwide presence across financial markets we enable businesses and economies around the world to fund innovation manage risk and create jobs It s how we ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility stability and trust that enable our customers to pursue their ambitions with confidence and clarity LSEG is headquartered in the United Kingdom with significant operations in 65 countries across EMEA North America Latin America and Asia Pacific We employ 25 000 people globally more than half located in Asia Pacific LSEG s ticker symbol is LSEG Role Summary We re looking for an Observability Platform Specialist who can combine technical expertise with a passion for enabling others In this role you ll ensure our observability platforms run smoothly support users in adopting best practices and help teams get the most out of our tools You ll work closely with application teams SREs and platform engineers to drive maturity resolve challenges and deliver a seamless observability experience across the enterprise If you re a problem-solver who thrives on collaboration enjoys fine-tuning systems and loves helping others succeed this role is for you What You ll Be Doing Support and enable users triage and resolve requests guide teams in configuring and using observability tools effectively Promote best practices review configurations for compliance recommend improvements and help teams mature their observability approach Manage operational workflows own ServiceNow queues Microsoft Teams communities and distribution lists to keep communication clear and responsive Drive adoption develop and maintain how-to documentation self-service resources and enablement materials that empower users Ensure smooth migrations audit and migrate user setups to production environments with accuracy and minimal disruption Collaborate across teams partner with platform engineers lead observability engineers and application teams to troubleshoot and resolve complex issues Respond when it matters participate in on-call rotations and incident bridge calls to support critical events Support vendor solutions assist with code and integrations provided by SaaS vendors for on-prem and adjacent systems What You ll Bring Observability Platform Expertise Hands-on experience with tools like Splunk Datadog Grafana BigPanda or similar platforms including configuration and troubleshooting Technical Problem-Solving Strong diagnostic skills for resolving complex issues quickly and effectively Customer Enablement Communication Ability to explain technical concepts clearly to users of varying skill levels and create resources that simplify adoption Operational Process Management Experience managing ITSM workflows e g ServiceNow and collaboration platforms e g Microsoft Teams Compliance Best Practices Familiarity with observability standards telemetry concepts and configuration audits Collaboration Teamwork Proven ability to work across engineering operations and application teams to achieve shared goals Qualifications Required 3 years supporting observability platforms or similar enterprise systems Strong troubleshooting and problem-solving skills Familiarity with ITSM tools e g ServiceNow and collaboration platforms e g Microsoft Teams Understanding of observability concepts metrics logs traces and best practices Ability to develop user documentation and self-service resources Preferred Experience with tools like Datadog Splunk Grafana BigPanda or similar Exposure to incident management processes and on-call participation Knowledge of scripting or automation for configuration and migrations Our People People are at the heart of what we do and drive the success of our business Our values of Integrity Partnership Excellence and Change shape how we think how we do things and how we help our people fulfil their potential We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives We break down barriers and encourage teamwork enabling innovation and rapid development of solutions that make a difference Our workplace generates an enriching and rewarding experience for our people and customers alike Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise As a global organization spanning 65 countries and one rooted in a culture of growth opportunity diversity and innovation LSEG is a place where everyone can grow develop and fulfil your potential with meaningful careers LSEG Purpose and Values Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Underpinning our purpose our values of Integrity Partnership Excellence and Change set the standard for everything we do every day They guide the way we interact with each other the partners we work with and our customers Delivering on our purpose and living up to our values is a responsibility that we all share To achieve our ambitions through a strong culture People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best Career Stage Senior Associate London Stock Exchange Group LSEG Information Join us and be part of a team that values innovation quality and continuous improvement If you re ready to take your career to the next level and make a significant impact we d love to hear from you LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs You will be part of a collaborative and creative culture where we encourage new ideas We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives Our charity the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence Colleagues can get involved through fundraising and volunteering LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what it s used for and how it s obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice