Operations Support Analyst 2

We re currently looking for a high caliber professional to join our team as Officer - Operations Support Analyst 2 Internal Job Title Ops Support Analyst - C10 based in Chennai India Being part of our team means that we ll provide you with the resources to meet your unique needs empower you to make healthy decision and manage your financial well-being to help plan for your future For instance In this role you re expected to Individuals in this role would be subject matter experts in managing reconciliations customer servicing payment processing sanctions screening Reconcile accounts daily and monthly following prescribed processes escalating any non-reconciled items appropriately Oversees daily operations and manages work queues while contributing to MIS production and reporting Reviews process changes and finalizes documentation with necessary approvals Perform quality reviews and approves journals as second level reviewer Upholds control and compliance standards while driving process accuracy and operational efficiency Support team performance through effective oversight Monitors the overall day to day function of operation and assist supervisor in the audit deliverables Track manage and work workstreams within the required Service Levels Complete a Balance Sheet P L review Be an escalation contact between analysts and the business Oversight of the function to ensure all activities are completed within timeframe Assist with process reviews relating to policy changes Process Payment Instructions - ensuring the necessary approvals have been provided Process journal entries following the documented process Sanction Screening and disposition of alerts Track and Work within the required Service Levels Manage different work queues and assist with the production of department MIS and reporting Takes personal responsibility for own performance identifying enhancements to processes that realize tangible benefits Delivery of a high level of customer service to internal customers QA of activities completed by Payment Operations team Track manage and work workstreams within the required Service Levels Complete a comprehensive Balance Sheet P L review being able to verify and identify balances and troubleshoot inconsistencies Produce Journal entries for Month end accruals legal and PPI reserves and corrective ledgers Support the business with KPMG audit by identifying and providing supporting documentation to KPMG as requested Coordinate ledger transactions with Ops teams Should have good knowledge in Cross border transfers Should possess knowledge in US Compliance and Sanction procedures Takes personal responsibility for own performance identifying enhancements to processes that realize tangible benefits Delivery of a high level of customer service to both internal and external customers Follow through tasks and take ownership to ensure they are completed to the required standards Adhere to policies standard framework decided stated by the company to meet client need Meeting all Control and Compliance requirements and updating procedures as required Ensure day to day operations are performed and SLAs are met as per agreed for all businesses Timely and accurate processing Timely escalation on incomplete delayed processing As a successful candidate you d ideally have the following skills and exposure Bachelor s degree with minimum 5- 7 years of banking experience is preferred Exposure to payment operations including SWIFT and Nostro reconciliation would be an added advantage Hands on experience with funds transfer system like Flexcube CitiDirect Prior experience in working with processes like settlements Treasury Ops Complaints and Customer E-mail handling reconciliation sanction screening payment processing would be an added advantage Flexible to work in UK US time zone and holidays Excellent communications skills both verbal and written Good Microsoft skills including Excel Word and Outlook Knowledge of risk controls to resolve first level escalated inquiries Computer literate and ability to grasp several in house systems quickly Demonstrates collaborative competency Job Family Group Operations - Core Job Family Operations Support Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster