Implementation Consultant

Job Description

Consultant, Technical

Responsibilities

Obtain and maintain certification in WFS Product Suite applications required to perform the role

Continue to Learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing)

Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.

Handle complex issues including administrative and configuration challenges with minimal

assistance

Communicate roadblocks and see out guidance in a timely manner

Write complex formulas that leverage mathematical and/or programming skills

Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements

Identify and escalate out of scope requirements to key stakeholders

Support the confirmation and refinement of customer business requirements with key stakeholders

Responsible for participating and eventually leading, in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.

Understand project scope and implementation approach for assigned projects

Learn how to estimate work effort and communicate with key stakeholders on the project

Participate in facilitation of client workshops either onsite or remotely demonstrating

understanding in best practices during the implementation of Workforce Management

Software

Deliver projects and tasks on time and within budget by effectively managing workload

Attend and participate in team meetings

Follow established processes and best practices to continuously improve skills

Provide project status updates to key stakeholders both internally and externally

Partner with internal teams during project phases to ensure successful customer implementation

Collaborate with the WFS team to ensure thorough testing of the customers requirements

Assist with roll-out and go-live activities, including data migration and system setup

Become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.

Proactively participate in training courses and engage in self-directed learning to acquire

the skills and knowledge necessary to achieve success and contribute to the team's objectives

Understand the customer needs in the development of strategic plans

Troubleshoot issues and escalate problems to appropriate team members

Maintain accurate and timely records of billable and non-billable hours to ensure project

profitability and meet utilization targets

Ensure adherence to WorkForce Software's established documentation standards and methodologies

Identify opportunities to improve our product offerings based on customer feedback.

Manage Customer expectations with relevant communication during key phases of the

project life cycle

Document and communicate out of scope requirements and delays to the appropriate team

members

Estimate work effort and communicate with Project Managers, customers and other key

stakeholders regarding project status

Investigate issues reported during customer testing phases, including tracking and reporting

defects

Mentor junior team members

Requirements

2-4 Years experience in software implementations

Minimum 2 years experience with programming language, preferably JavaScript and/or SQL

Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools

Experience in implementing or training on a packaged software system or highly complex

internally developed application

Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel

Understand waterfall and agile methodologies, frameworks, and practices in a services

delivery role

Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus

and responding to ever-changing conditions

Strong communication skills both written and verbal

Possesses basic problem-solving skills

Experience or ability to read/write SQL and write simple queries

Knowledgeable of and understand common implementation principles and lifecycle

Capability to exercise mature judgement

Demonstrates technical aptitude to learn quickly and adapts to new circumstances

Ability to work on a dynamic, customer-focused team and establish excellent working

relationships

Demonstrates a strong desire to grow functionally and technically as a professional

consultant

Familiarity with or background in HR, Payroll, or Workforce Management, considered a

bonus

Logical and technical mindset that can analyze problems and identify root causes

Awareness of HCM applications and business processes

Experience providing application support for complex software systems, preferred

Programming experience utilizing JavaScript, C#, C++ or 4GL

Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.

SQL report creation experience, preferred

Work flexible hours

All other duties as assigned

Education

Bachelor's degree in related field or equivalent years of experienc