Technical Manager

Job Description

Job Title: Technical Manager - CAD & Mold Products

Company Overview:

Sandvik Intelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, Sandvik Intelligent Manufacturing incorporates the three divisions of Design & Planning Automation, Additive Manufacturing and Industrial Metrology.

Cimatron develops and distributes CAD/CAM software for the manufacturing industry. Cimatron caters to all manufacturing sectors, offering specialized solutions for mold and die makers, as well as solutions for 2.5-5-Axis production milling and turning. Ranked among the top six CAD/CAM suppliers in every global region, Cimatron has subsidiaries in Asia, North America and Europe, and works with certified independent service providers in over 40 countries worldwide. Cimatron service providers offer responsive and effective sales and technical support, helping businesses use Cimatron software to maximize their potential. Cimatron's full solutions use the most advanced technology available to speed up productivity and shorten delivery times. Designed and developed by manufacturers and toolmakers with a wealth of experience on the shop floor, both of Cimatron's product lines are easy to learn and intuitive for the manufacturing professionals who use them.

Location: Pune, India

Position Overview:

To drive the technical efforts to support the growth of direct and indirect sales of Cimatron CAD and Mold products/solutions for India and Southeast Asia region, ensuring high-quality technical support to our sales team during pre-sales stage and training along with successful implementation for the customers. The role involves strong pre-sales technical support, training, implementation, post-sales technical support, and close collaboration with sales and product teams to drive customer satisfaction and product adoption.

Job Description:

Key Responsibilities:

- Pre-Sales Technical Support
- Partner with the sales team to deliver product/solution technical presentations, product/solution demonstrations, and Proof of Concepts (POCs/Benchmarks) for prospective customers
- Provide technical inputs to Sales team during proposal stage
- Prepare Product Technical Content (e.g., Product/Solution Videos) for marketing campaigns for the regional market
- Represent the organization technically at trade shows, technical seminars, webinars, and industry events.
- Training and Post Sales Technical Support
- Plan and conduct customer and reseller training sessions, workshops
- Oversee and manage complex technical support cases for Cimatron CAD products/solutions
- Ensure timely resolution of customer issues, meeting Service Level Agreements (SLAs) and maintaining higher customer satisfaction levels
- Manage customer implementation projects, including installation, configuration, and workflow optimization
- Communicate and mentor a team of reseller application engineers with up-to-date information about the product, ensuring efficient handling of technical support and training activities
- Drive technical excellence within the reseller technical teams through continuous upskilling and knowledge sharing
- Product excellence and Technology Awareness
- Create and/or maintain documentation for software configurations, customizations, and best practices.
- Function as the voice of the customer to the product team by sharing feedback and new solution requests.
- Participate in beta testing and evaluation of new product releases.
- Report bugs and improvement requests to the software development department.
- Stay updated on technological advancements in CAD/CAM/CAE, mold design and manufacturing trends, and competitive technologies

Key Deliverables

- High-quality technical support during Pre-sales, and Post Sales stages and reduced response time for customer queries
- Successful deployment and implementation of Cimatron solutions at client sites.
- Effective technical enablement of sales team for business growth.
- Increased customer satisfaction and retention through strong technical engagement

Key Performance Indicators:

- Achievement of Sales Target for India, and Southeast Asia Region for New Licenses, and Renewals (Maintenance) for CAD and Mold Products
- Product demo/POC to Sales Conversion Rate for CAD and Mold Products
- Compliance with Service Level Agreements (SLAs) for Post Sales Technical Support for CAD and Mold Products

Qualifications:

- Education
- Bachelor's or master's degree in mechanical/manufacturing engineering/tool design, or a related discipline.
- Experience
- 10+ years in the CAD/CAM industry with a strong focus on mold design and manufacturing
- Hands-on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems
- Knowledge of Plastic Injection Molding Flow Simulation Software (e.g., Inspire Mold) is preferred.
- Overall knowledge of CAM Programming will be an added advantage.

Skills & Competencies:

Technical Skills

- Strong domain knowledge of mold design and manufacturing processes
- Expertise in mold design using CAD/CAE tools
- Proficiency in Cimatron CAD, Mold, Electrode (preferred) or other equivalent CAD/CAM software

Leadership & Management Skills

- Team leadership and mentoring
- Ability to work independently and as part of a team
- Ability to manage multiple projects and prioritize effectively

Soft Skills

- Strong communication and presentation skills
- Analytical thinking and problem-solving abilities
- Customer-centric approach with a focus on solution delivery
- Ethics:

- Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.

Travel Requirements:

Willingness to travel 40-50% of the time for visits to prospects for product demos, POCs, and visits to customers for training sessions, implementations, and industry events

How to apply:

You may upload your updated profile in Workday against the JR R0083653 through your login, no later than 5th October 2025

Or

Please send your application by registering on our site www.sandvik.com/career and uploading your CV against the JR R0083653 before 5th October 2025.

Our recruitment process is open and fair we welcome all applicants and evaluate every unique application in line with the specified requirements profile, to find the best match for the position. To learn more about our recruitment process, please visit our career site.