IT Consultant

1 day ago

India Cochin Kochi Ernakulam HTIC Global Full time

Job Description Job Purpose To provide support for daily IT operations, including infrastructure management and advanced technical areas Duties & Responsibilities Primary Responsibilities: - Provide technical support for various IT systems, including Active Directory, Google Workspace, Office 365 and PBX systems. - Manage and troubleshoot firewalls and network security issues. - Assist in the implementation and administration of IT service management processes. - Handle escalations and resolve complex technical issues in a timely manner. - Collaborate with clients to understand their IT needs and provide tailored solutions. - Conduct training sessions IT systems and best practices. Secondary Responsibilities - Collaborate with clients to understand their IT needs and provide tailored solutions. - Conduct training sessions IT systems and best practices Qualification - Bachelor's degree in IT, Computer Science, or a related field. - Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plus. Experience 5-8 Years Skills Must Have: - Strong knowledge of Active Directory, Google Workspace, Office 365 administration and PBX systems - Experience with firewalls and network security. - Proven problem-solving skills and the ability to handle escalations effectively.

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