Assistant Manager

4 weeks ago

Chandigarh India Bajaj Allianz General Insurance Company Limited Full time

Job Description

Job Description :

1. Claims management

- Monitor and analyze claims ratio, settlement ratio, claims size and frequency of recorded motor OD claims for a region.
- Conduct preliminary investigation to identify type of claim and extent of liability within the scope of the region and approve claims above branch limits as per DOA.
- Responsible for ensuring all regions are operating efficiently and monitor loss minimization
- Ensure that all the claims are addressed as per stipulated guidelines and within TAT
- Conduct regular audits of Body shops to maintain Process standardization and address and resolve any areas of concern.
- Maintain proper documentation of complaints and grievances as per regulatory requirements.
- Support the team in assessing complex, fraudulent, and high end claims before reporting it to HO
- Monitor fraudulent activities & build mechanism to control the same.
- Implement SOPs for the region as directed by the central team.

1. Relationship management

- Interact with manufacturers to assess claims and provide feedback on their claims assessment processes for enhancing operational effectiveness
- Maintain relationship with market technical teams in other claims departments to discuss claims patterns and agendas
- Interacting with dealers to discuss various motor products and claims associated with it.
- Handle and resolve any complaints received by a customer in coordination with channel partners, while maintaining Quality and Customer service standards.
- Redress grievances received by customers regarding non payable claims.
- Makes prompt contact with policyholders and claimants to schedule appropriate method of inspection and set repair expectations.

1. Regional Review

- Reviewing defined metrics periodically and strategize to take appropriate actions in case of any irregularity or variance with the team.
- Monitoring adherence of various processes in motor claims to ensure compliance with regulatory requirements
- Conduct periodic field visits and weekly reviews with the team around claim settlements/ bottlenecks and lags.
- Review analytics for the regional team regularly to track profitability & loss minimization

1. Team development

- Participate in selection process to identify the right talent for positions within the department
- Establish individual performance expectations for talent and regularly review their performance
- Identify training needs of team and create development plans for team members to enhance domain knowledge, negotiation skills and develop expertise to drive growth in productivity
- Effectively engage team and support in professional development of team members to minimize the risk of talent loss

Desirable Skills :

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

Education/Qualification:Mechanical/ Automobile Engineering/ Diploma

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