Technical Writer

3 weeks ago

Chennai, India Kla Full time

Job Description Technical Writer KLA is seeking a skilled Technical Writer to join our Services team. This role is essential for developing high-quality technical and user documentation for customers and service engineers, ensuring clarity and precision for both technical and non-technical audiences. Responsibilities: - Create, develop, plan, write, and edit user manuals, upgrade procedures, factory automation manuals, online help, and release notes. - Conduct interviews with various users and technical/engineering/product staff to gather data for documentation, interfacing with functional organizations to develop content. - Research and convert technical information into manual and/or web-based documents for non-technical and technical users. - Conduct review meetings and discussions independently with engineering and technical staff. - Support testing and validation of new procedures and methods, improving steps and developing new content if needed. - Follow documentation best practices, formats, and templates, learning new software, tools, and techniques for high-quality documentation. - Produce products that conform to company documentation and quality assurance standards, recommending formats responsive to technical and customer requirements. - Exert good project management skills on assigned projects, conducting reviews with stakeholders, providing regular updates, assessing risks and actions, and maintaining action trackers and project documentation. - Involve stakeholders from various departments and assess the need to update documentation, monitoring errors, mistakes, and changes requested, and implementing them quickly. - Strive to develop and maintain high technical skills, participating in technical activities to maintain skills on assigned products. - Independently make decisions with minimal or no support from direct or indirect managers, leveraging functional groups, subject matter experts, and stakeholders to drive collective decisions. - Work efficiently and effectively in a matrix environment with multiple direct and indirect managers, executing to expectations of multiple stakeholders with conflicting requirements and driving consensus, boundaries, and clarity. - Use standard, error-free English understood across the world, displaying high proficiency in English writing for technical and non-technical audiences. - Translate complex content of procedures/documents to a level and language most appropriate for the target audience, applying other writing best practices for high-quality, easy-to-understand documents. Skills: - Strong ability to create, develop, plan, write, and edit technical documentation. - Excellent interviewing and data gathering skills from diverse technical and non-technical sources. - Proficiency in converting complex technical information into clear, user-friendly manuals and web-based documents. - Strong project management skills, including risk assessment, effort estimation, and stakeholder communication. - Exceptional English writing skills for both technical and non-technical audiences, with a focus on clarity and accuracy. - Ability to work independently and collaboratively in a matrix environment. - Commitment to continuous learning of new software, tools, and documentation best practices. Qualifications: - Bachelor's degree in Engineering, Science, or Mathematics; or Master's degree in Engineering, Science, or Mathematics.

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