Client Relationship Executive

3 days ago

Kozhikode Calicut Kozhikode India IOCOD Infotech Full time

Job Description About Easify: Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform. Role Overview: As a Client Relationship Executive, you will be the primary point of contact for customershelping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift). Key Responsibilities: - Compliance Monitoring: Review and ensure adherence to compliance standards while sending SMS and other communications through the platform. - Customer Reach-out: Engage with subscribed customers and encourage them to complete the onboarding and setup process. - Subscription Retention: Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention. - Chat Support & Product Promotion: Interact with customers via chat, address queries, and promote Easify's features when appropriate. - Demo Calls: Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits. - Lead Conversion: Reach out to potential clients through calls and convert qualified leads into active users. - Onboarding & Relationship Building: Welcome new clients through onboarding calls, ensure they're comfortable using the platform, and maintain positive long-term relationships. - Customer Support Coordination: Collaborate with internal teams to resolve escalated issues promptly and effectively. - Documentation: Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system. Qualifications & Skills: - 03 years of experience in Customer Relationship Management, Client Support, or Inside Sales, preferably in a SaaS or communication-based platform. - Excellent verbal and written communication skills with a near-native US accent and fluency in English. - Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally. - Familiarity with CRM tools, online communication platforms, and demo presentation software. - Proactive, persuasive, and capable of multitasking in a remote work environment. - Flexibility to work night shifts (US business hours).

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