Service Engineer

Job Description Responsibilities - Provide on-site technical support for installation, commissioning, and performance monitoring of refractory products. - Coordinate and oversee product trials at customer sites, ensuring smooth execution and accurate reporting of results. - Troubleshoot and resolve technical issues related to refractory applications in thermal/process industries. - Conduct performance analysis and prepare technical reports for internal teams and customers. - Collaborate with the sales team to identify customer needs and recommend suitable refractory solutions. - Build and maintain strong customer relationships through regular site visits, technical consultations, and after-sales service. - Train customer staff on proper handling, installation, and maintenance of refractory products. - Maintain accurate service records, project documentation, and feedback for continuous improvement. - Support business development by identifying opportunities for new products, services, or process improvements. - Ensure compliance with all safety and quality standards during on-site activities. Skills & Competencies - Diploma or Bachelor's degree in Mechanical, Metallurgical, Ceramic, or Chemical Engineering. - 25 years of experience in a technical service, application engineering, or field service role (preferably in refractory or thermal/process industries). - Strong understanding of refractory products, installation techniques, and thermal industry operations. - Proficiency in MS Office and basic reporting tools. - Willingness to travel extensively to customer sites. Key Skills - Strong technical troubleshooting and problem-solving abilities. - Good communication and interpersonal skills for effective customer interaction. - Ability to work independently and manage multiple projects. - Attention to detail with a focus on quality and safety. - Customer-focused mindset with a proactive service approach. Calderys Group Calderys is a leading global solution provider for industries operating in high temperature conditions . The Group specializes in thermal protection for industrial equipment with a wide range of refractory products, and advanced solutions to enhance steel casting, metallurgical fluxes and molding processes. As an international business with a presence in more than 30 countries and a strong footprint in the Americas through the brand HWI, a member of Calderys, we offer our employees a world of opportunity. With a legacy of over 150 years, and an unwavering commitment to excellence, we continue to shape our future through teamwork, customer-centricity and a proactive mindset. We are the vital partner of all high temperature industries and our purpose places sustainability and innovation at the heart of our business. It reflects our reason for existing: to support our customers building a better world through sustainable solutions. Our values are a driving force in this purpose: We are tenacious, accountable, multicultural and authentic.. In our company, performance is recognized and learning is promoted. Our services and solutions depend upon the expertise and commitment of our employees. So we ensure that they have the scope and opportunities to develop their potential within a diverse, inclusive and collaborative setting. It is an environment for people to grow, where every day is a new day and more exciting than the last. Calderys - Forged in legacy. Fueled by excellence. For more information, please visit Calderys.com