siebel-analyst

4 weeks ago

Mumbai, India Heptarc Technology Solutions Private Limited Full time

Job Description Job Description: Key Responsibilities: - Lead and manage Siebel CRM projects, including system configuration, customization, and integration. - Provide expert-level support and troubleshooting for Siebel CRM applications. - Design and implement solutions for CRM transformation projects, particularly migrations from Siebel to other CRM platforms like Salesforce. - Collaborate with business stakeholders to understand their requirements and translate them into technical solutions. - Conduct system testing, user training, and documentation to ensure smooth project delivery. - Stay updated with the latest developments in CRM technologies and best practices. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or related field. - 5+ years of hands-on experience with Siebel CRM. - Experience with CRM transformation projects, especially migrations to Salesforce, is highly preferred. - Strong understanding of CRM processes and best practices. - Siebel CRM certifications and/or Salesforce certifications are a plus. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills.

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