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Job Category Testing Center OverviewPearson is the world s leading learning company with 40 000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives We have a simple mission to help people make more of their lives through learning Pearson provides a range of education products and services to institutions governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential Pearson VUE is the global leader in computer-based testing for information technology academic government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world s most comprehensive and secure network of test centres in more than 175 countries The VSI department in Pearson VUE interface with internal staff test centre staff and sponsors to investigate and report compliance within the Pearson VUE Testing Channel The appointed individual will be responsible for managing global program work with international vendors improve process efficiency and ensure test centres adhere to the minimum agreed standards of quality and security as prescribed by Pearson VUE and its clients Key Responsibilities All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility All employees are also responsible for supporting and implementing the company s policies and procedures around the Health and Safety Security Quality and Business Continuity arrangements that apply in their role work function Full details of these policies and procedures are available on SharePoint Conduct thorough investigations into security risks and incidents in APAC countries for clients working with internal staff systems and data as well as third parties to assemble the required information To run and investigate client cases in APAC in conjunction with the global security teams as necessary and report and document the outcome of such investigation in global share point Identify areas of opportunities and take initiatives to improve process efficiency Ensure that security standards are maintained and that security objectives are being met or exceeded Be an expert and spokesperson to all internal parties to raise internal awareness and mindshare of the quality message Proactively own the effective resolution of security issues Develop maintain and communicate efficient security processes to relevant parties Work under minimum supervision and act as an escalation point for global project and channel quality to resolve issues Proactively work on improving the security control via new internal processes as well as new external security awareness measures Highlight any additional opportunities and possible quality security or Health Safety trouble areas to the reporting manager Key Activities Investigating client security incidents and risks in APAC and proactively own their resolution As required recommend and implement corrective actions in APAC such as re-training suspension or termination of testing centres Make recommendations for technology and process improvements to support security policies and initiatives Monitor the APAC channel for client security risks by utilising existing reports creating new reports to investigate new security trends Managing the systematic risk profiling of APAC countries for client testing Work on various global security projects to monitor security standards and compliance check at testing centres through video monitoring eye glass inspection remote surveillance etc Extensive use of data analytics for investigating flagged test centres and candidates as per defined process and reporting key observations to the reporting manager Run various VSS reports and conduct reviews and where required investigations in APAC sites as appropriate including collaboration with global security teams Investigating Pearson testing channel to identify and prevent exam fraud infringement through review of candidate biometrics and other data points Closely work with manager in supporting new global projects initiatives including data forensics Maintain accurate documentation of client site investigations with evidence using the Global Security Sharepoint system Web Monitoring-Review websites twitters you-tubes forums and other social media platform flagged for suspicious content activity for key PVUE client as per predefined criteria and tag them for client action as applicable Co-ordinate with stake holders to ensure timely action on sceptical web-links Closely monitor target achievement and budgetary expenses Generate weekly monthly and quarterly reports indicating individual performance Run Integrity shop reports to monitor the testing centre performance and implement corrective actions if necessary Provide input for the Channel newsletter Work with global channel security quality for implementing various process improvements Proactively provide ideas to improve processes and procedures to enhance quality and security standards at test centres At all times throughout all tasks request support guidance and assistance as required from colleagues and manager Effective and timely completion of objectives reviews reporting and accurate administration as required by manager Continual Improvement Essential Experience Qualifications Very Good working knowledge of the Microsoft Office Suite and associated packages including Word Excel PowerPoint Outlook Access and Internet packages Vocational experience in a similar environment Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data Ability to take responsibility for actions a self-starter who can work well in a dynamic environment Prioritization skills and experience of dealing with multiple projects in a structured way Experience in vendor management Experience in a customer facing environment where ensuring high levels of customer satisfaction is essential Ability to establish rapport and deal with people at varying levels both internally and externally Good communication skills both written and oral Ability to work in a team structure Desirable Experience Qualifications Bachelor Degree or equivalent experience in related fields Should have a minimum of 1-2 year work experience Working Arrangements Some travel may be required