Customer Success Manager

2 weeks ago


India ClanX Full time

Job Description Requirements - 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles - Strong written and verbal executive-level communication skills - Experience managing multiple customer projects at the same time - Experience delivering live trainings, onboarding sessions, or workshops - Strong understanding of business analytics, data preparation, analysis, and reporting - Familiarity with analytics tools like Alteryx or similar workflow-based platforms - Ability to translate business problems into analytics-driven solutions - Strong ownership, organization skills, and attention to detail - Comfort working with globally distributed teams Responsibilities - Own and manage a portfolio of APAC customers post-sale - Lead customer onboarding including planning, data readiness, and enablement - Conduct live product trainings, workshops, and demos - Partner with customer leaders to define success metrics and track outcomes - Drive product adoption and identify expansion opportunities - Act as first-line support for customer questions and issues - Document, triage, and escalate product issues to Engineering or Product teams - Coordinate with internal teams to resolve issues and update customers - Manage customer health, renewals, and risk mitigation - Maintain accurate customer documentation and success plans - Explain complex analytics concepts to technical and non-technical users Job Details Location: Remote Candidates must be based in India and work APAC hours Interview Process - Initial HR Screening - Hiring Manager Interview - Technical / Case Discussion - Final Interview



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