▷ (Urgent) Director - Engineering - Backend

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us Overview We are seeking a dynamic Director of Engineering to lead our Observability and Search Engineering teams focused on building world-class telemetry and search technologies enhanced by AI This leader will drive innovation at the intersection of engineering excellence and product impact-ensuring our core platform delivers best-in-class capabilities performance and discoverability at scale The ideal candidate brings a unique blend of engineering leadership platform-scale systems expertise and product acumen able to set strong technical direction while engaging deeply with stakeholders and customers Roles Responsibilities Leadership Strategy Own and define the long-term vision and roadmap for Observability metrics tracing logging monitoring alerting and Search indexing discovery data pipelines aligning technology investments with product and business priorities Engineering Execution Lead high-performing teams of engineers and managers to deliver scalable secure and reliable systems Collaborate with architects to design and implement core observability and search platforms used across business units and product teams Operational Excellence Ensure high standards for uptime performance and scalability Continuously improve the observability and search platforms while staying aligned with evolving market innovations to maintain enterprise-scale capabilities and efficiency Product Collaboration Partner with Product Management and Design teams to co-define platform features internal customer needs and market opportunities Translate product requirements into technical execution while contributing to product direction People Organization Recruit mentor and grow engineering leaders and ICs Build a diverse inclusive and high-performance culture focused on innovation accountability and continuous learning Research Development Drive initiatives exploring new cloud AI and observability techniques Encourage experimentation and prototyping to validate emerging technologies and approaches Qualifications 15 years of experience in software engineering and product development with at least 5 years in large-scale SaaS or platform leadership roles Bachelor s or Master s degree in Engineering Computer Science or a related field Hands-on experience with Observability platforms e g Prometheus OpenTelemetry Grafana Datadog and Search technologies e g Elasticsearch OpenSearch Lucene vector databases Strong understanding of cloud-native architectures distributed systems and multi-tenant SaaS environments Demonstrated ability to influence cross-functional teams and align technical initiatives with business outcomes Excellent communication stakeholder management and organizational leadership skills Strategic thinker with a track record of delivering complex scalable and high-impact engineering solutions Skills Inventory Observability Monitoring Systems Prometheus OpenTelemetry Grafana Datadog Search Platforms Indexing Elasticsearch OpenSearch Lucene vector databases Cloud-Native Distributed Systems Architecture AI ML-Powered Search and Anomaly Detection Product and Platform Strategy Alignment Leadership Team Development in Multi-Disciplinary Engineering Organizations Operational Excellence Uptime Performance Scalability and Cost Optimization Stakeholder Management Cross-Functional Collaboration Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us