CICS Product Engineer

Job Description At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description We are seeking an experienced Senior CICS product engineer who is specialized in managing and maintaining IBM's CICS software. The ideal candidate will be responsible for full CICS lifecycle, including installation, configuration, maintenance. Lead the design, implementation, and maintenance of CICS MF infrastructure to ensure optimal performance, reliability, and availability. As a Product Engineer for CICS, you will work closely with the development, operations, and infrastructure teams to provide high-level technical expertise on CICS application lifecycle management. You will contribute to the overall strategic direction of the CICS systems in alignment with business objectives. Job Description Key Responsibilities: - Install, configure, and manage CICS systems on IBM mainframe environments. - Setting up and administration of CICSPlex environments. - Lead the design, implementation, and maintenance of CICS applications and environments to ensure optimal performance, reliability, and availability. - Work with teams to troubleshoot, diagnose, and resolve complex CICS-related issues, ensuring minimal system downtime. - Perform capacity planning, system tuning, and performance optimization for CICS systems. - Oversee CICS system migrations, upgrades, and patches while ensuring minimal disruption to business operations. - Develop and enforce best practices, guidelines, and standards for CICS application development, deployment, and maintenance. - Collaborate with stakeholders to define requirements, propose solutions, and manage change requests related to CICS applications. - Ensure the integration of CICS systems with other mainframe and distributed environments. - Automate routine tasks and processes to improve efficiency and reduce manual interventions. - Maintain documentation for CICS systems and processes, ensuring that all changes are accurately recorded and auditable. - Assist in disaster recovery and business continuity planning for CICS environments. Qualifications: - 12+ years of hands-on experience in CICS lifecycle management, including installation, configuration, and optimization. - Strong knowledge of CICS transaction processing, performance tuning, debugging, and problem resolution. - Expertise in CICS-related tools (e.g., CICS Explorer, CICS Performance Analyzer, CICS related ISV products, etc.) and integration with other mainframe systems. - In-depth understanding of CICS security management and compliance protocols. - Familiarity with CICS interfaces, including MQ, zOS Connect, and external systems integration. - Extensive experience with CICS upgrade and patch management processes. - Strong troubleshooting and problem-solving skills with the ability to resolve complex CICS issues. - Knowledge of disaster recovery processes and techniques related to CICS systems. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical stakeholders. Preferred Skills: - Knowledge of JCL, REXX, Basic COBOL, SQL and other mainframe scripting languages. Primary Skills Automation Solutions, IBM CICS, Incident Management, Infrastructure Design, Mainframe Operating System, Root Cause Analysis (RCA), Security Monitoring Shift Time Shift B (India) Recruiter Info Hiral Parag Rughani [Confidential Information] About Allstate Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here.