Tele Calling Executive

2 days ago

Salem TN IN THRIVENI CAR COMPANY PVT LTD Full time

Job Title Telecalling Executive - Service Department Industry Automobile Department After-Sales Service Location Salem Reporting To Service Manager Job Summary The Telecalling Incharge - Service is responsible for supervising and managing the telecalling team that handles customer interactions related to vehicle servicing The role ensures high levels of customer satisfaction timely appointment bookings service reminders and follow-ups for feedback and repeat visits Key Responsibilities Supervise and lead the telecalling team handling service appointments and follow-ups Ensure prompt and professional customer interaction over phone calls emails and SMS Monitor daily call logs track performance and maintain call quality Coordinate with the workshop to confirm booking slots and availability Handle escalations and resolve customer complaints courteously and efficiently Implement and manage CRM systems to ensure data accuracy and call documentation Send service reminders insurance renewal alerts and promotional offers to customers Track customer feedback and analyze satisfaction scores to improve service quality Train and motivate the telecalling team to meet targets and improve performance Generate daily weekly and monthly reports on calls made bookings and customer satisfaction Required Skills and Qualifications Graduate in any discipline additional certifications in customer service or communication are a plus 1-3 years of experience in telecalling customer service preferably in the automobile industry Strong communication and interpersonal skills in regional and English language Basic knowledge of vehicle servicing processes Proficient in CRM tools and Microsoft Office Excel Word Ability to lead a team and work under pressure Key Performance Indicators KPIs Number of service bookings generated Customer satisfaction feedback scores Team call productivity and call quality Reduction in missed or delayed service follow-ups Repeat service customer ratio Job Type Full-time Pay 11 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Provident Fund Language Tamil Preferred Work Location In person

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