Customer Care Manager

7 days ago


Chennai India Raptee.HV Full time

Job Description Who Are We Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI. Role Overview We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint. What You'll Do - Greet and assist visitors or clients entering the office. - Maintain a neat, pleasant reception area and office records. - Respond to customer queries via phone, email, or chat. - Handle front-desk queries and provide basic information about the company. - Coordinate with the showroom manager and backend teams. - Provide product or service information (e.g., EV bikes, booking status, servicing). - Record and update customer details and complaints in CRM. - Follow up with customers to ensure service completion and satisfaction. - Handle polite escalation of complaints or feedback. Who Can Apply - Any graduate with 23 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred. - Excellent communication skills in English and Tamil. - Proven experience in call handling, customer interaction, and front-desk/lobby management. - Professional demeanor with a pleasant and hospitable personality. - Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams. - Basic computer proficiency, including MS Office; experience with CRM systems is an advantage. - Automotive experience. What's In It For You - Opportunity to work in a fast-paced and dynamic environment. - Opportunities for professional advancement as the company undergoes expansion. - A culture that fosters collaboration and creativity within the team. - Collaborate closely with seasoned experts in the field.



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