Sr. Manager

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Sr. Manager, Qualtrics
We are seeking a highly skilled Business Analyst to join our team and contribute to our continued success. As a Qualtrics - Business Analyst, you will play a crucial role in analysing data and providing valuable insights to drive business decisions and improve customer experience. If you are a driven and analytical individual, with a passion for technology and innovation, we want to hear from you. Join us and be a part of revolutionizing the way businesses operate
Responsibilities
1.Conduct data analysis to identify trends, patterns, and insights related to customer behaviour and experience.
2.Collaborate with cross-functional teams to define and prioritize business objectives and requirements.
3.Develop and maintain dashboards, reports, and visualizations to track key performance indicators and measure business success using Tableau. Knowledge of GCP is preferred.
4.Utilize tools such as Qualtrics to gather and analyse data from various sources to provide actionable recommendations.
5.Work closely with client teams to provide data-driven insights and support decision making.
6.Identify areas for process improvement and optimization to enhance customer experience.
7.Present findings and recommendations to stakeholders in a clear and concise manner.
8.Continuously monitor and evaluate key metrics to ensure business objectives are being met.
Qualifications we seek in you
Minimum Qualifications
.Bachelor%27s degree or equivalent in Business Administration or a related field
.Relevant years of experience in business analysis, preferably within a software or technology company.
.Proficiency in Qualtrics survey design and data analysis
.Strong analytical skills with the ability to interpret and derive insights from complex data sets.
.Excellent communication and presentation skills, with the ability to effectively convey insights and recommendations to diverse stakeholders.
.Stakeholder Management:
.Proven ability to engage with cross-functional teams and senior leadership to gather requirements and align on business goals.
.Skilled in managing expectations and building strong relationships with internal and external stakeholders.
.Experience in facilitating stakeholder workshops, feedback sessions, and status meetings to ensure transparency and alignment.
.The ability to translate business needs into actionable insights and drive consensus among diverse stakeholder groups.
.Strong negotiation and conflict resolution skills to manage differing priorities and ensure project success.

Required Skills
.Process Improvement
.Project Management
.Business Intelligence
.Data Analysis
.Market Research
.Database Management
.Data Visualization
.Data Mining
.Statistical modelling
.survey design
.Report generation
.Customer analysis
Soft Skills
.Communication
.Conflict Resolution
.Emotional Intelligence
.Leadership
.Time management
.creativity
.Attention to detail
.Teamwork
.Adaptability
.Problem-SolvingWhy join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.