SAP Functional Consultant

5 days ago

Bengaluru, India Coforge Full time

Job Title: SAP C4C Functional Consultant Location: Bangalore, Coimbatore, Hyderabad, Pune Experience: 6 to 8 Years Job Description: - Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2 - SAP CRM experience is desirable but not mandatory - Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2 - Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2. - Actively participate in Presales RFP for solutioning of CX solutions. - Prepare Business Requirement Documents (BRD) and functional specifications. - Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.). - Lead end-to-end implementation and coordination with component teams. - Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution. - Collaborate and work with team during project phases such as build, test, deployment, and hyper care. - Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's. - Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2. Skills Required - Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2. At least 2 end-to-end lifecycle implementation projects - Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options. - Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation. - Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules). - Experience in preparing BRDs, test cases/scripts, training materials, and user documentation. - Familiarity with SAP Service Cloud V2 configuration tools, such as: Workflow Rules Business Rules User Roles & Authorizations Service Levels & Categorization Schemas - Experience in Key user tools and screen adaptations - Experience in creation of Org structure, Material and customer data - Exposure to SAP C4HANA implementation methodology and deployment options - Understanding of integration scenarios with SAP S/4HANA or other backend systems. - Strong analytical, problem-solving, and communication skills. - Ability to work in agile/scrum environments and interact directly with clients and stakeholders. - Client facing experience is preferred - Good communication skills in English - Graduate and above. MBA is preferable

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