15h Left NetSuite Support

3 weeks ago

Bengaluru, Karnataka, India Eteam Full time
Job Description

Key Responsibilities:

- Provide first-line support for all NetSuite-related issues raised by internal users across departments.
- Troubleshoot functional and technical issues, escalating complex problems to NetSuite partners or internal development teams when needed.
- Manage user access and roles, maintain security permissions, and ensure data accuracy.
- Support customization of forms, fields, records, and workflows within NetSuite.
- Collaborate with business units (Finance, Operations, Sales, etc.) to understand requirements and deliver solutions using NetSuite's features.
- Monitor system performance and usage to ensure optimal functionality.
- Assist with NetSuite integrations to third-party systems and tools (e.g., CRM, e-commerce, payroll).
- Participate in testing and deployment of NetSuite updates and new features.
- Maintain documentation on configurations, processes, and solutions provided.
- Train users on system usage and best practices to enhance user adoption and productivity.

Qualifications and Skills:

- Bachelor's degree in Information Technology, Accounting, Business, or a related field.
- 13 years of experience working with NetSuite ERP (support or admin role preferred).
- Strong understanding of NetSuite modules such as Financials, Inventory, Order Management, CRM, or Procurement.
- Experience with saved searches, custom reports, workflows, and dashboards.
- Familiarity with SuiteScript or NetSuite APIs is a plus.
- Excellent problem-solving and communication skills.
- Ability to work collaboratively with cross-functional teams and end-users.
- Attention to detail and a methodical approach to troubleshooting and documentation.

Preferred Attributes:

- NetSuite Administrator Certification is an advantage.
- Experience with ERP implementation or upgrades is a plus.
- Ability to handle multiple support requests with efficiency.
- Strong organizational skills and customer service orientation.

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