Engineer-integrated Ops
1 day ago
about the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks - Act as point of entry for all inbound first level support - Adhere to published Service Desk processes procedures and incidence excellence guidelines at all times - Manage process common mail box efficiently and timely convert them into incidents change etc - Manage the efficient recording tracking and escalation of Incidents and complaints - Ensure Customers are regularly informed on request status or incident progress - Make assessment of requests that cannot be easily categorized referring them to Service Desk Supervisor if necessary for further qualification based on agreed service levels - Escalate issues when necessary to Service Desk Supervisor Manager in line with business escalation procedures - When necessary Invoke escalation procedures relative to the appropriate Customer Product Service SLA with Fault Resolution groups - Manage the Request Incident life-cycle including closure verification and customer communication - Manage communications with customers in event of scheduled unscheduled service disruptions and or outages - Assist when necessary in detecting possible problems and assigning them to the appropriate problem management entity team for them to raise problem records provide workarounds and conduct Root Cause Analysis activities RCA Provide exemplary customer focused support - Ensure incident reporting data integrity is maintained to the highest possible standards - Undertake any other reasonable task as assigned by your manager - Understand the organization and Products Services provided to its customers about you Any Degree or Diploma in Electronics Computers or science required CCNA CCNP 2-4 years of Industry experience preferable service desk in a customer support in the telecommunication industry 2 year of relevant technical experience additional information - Basic Understanding of ITIL Incident Change and Problem Management - Excellent communication skills - Strong customer focus Good analytical skills - Ability to learn quickly and understand basic Networking and infrastructure knowledge - Able to cover Flexible working hours shift patterns as and when required 24 7 - Capable of representing the organization during major incidents - Basic working understanding of all supported products and services - Teamwork can do attitude essential - Able to work within a time critical customer focused environment - Ability to multi task and work under high expectation productive environment - Understanding of all the necessary tool sets attached to this position department Global Delivery and Operations Orange Business manages and integrates the complexity of international communications freeing our customers to focus on the strategic initiatives that drive their business Our extensive experience and knowledge in global communication solutions together with our understanding of multinational business and local support in 166 countries and territories ensure that our customers receive a consistent global solution wherever they do business contract Regular
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Engineer-integrated Ops
1 day ago
Gurgaon, Haryana, India Orange Full timeabout the roleTo provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targetsabout youAny Degree or Diploma in Electronics Computers or science required CCNA CCNP 2-4 years of Industry experience preferable service desk in a customer support in...
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Engineer-integrated Ops
3 days ago
Gurgaon, Haryana, India Orange Full timeabout the role To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree or Diploma in Electronics Computers or science required CCNA CCNP 2-4 years of Industry experience preferable service desk in a customer...
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Engineer-Integrated Ops
2 weeks ago
Gurgaon, Haryana, India Orange Business Services Full time ₹ 5,00,000 - ₹ 10,00,000 per yearJob Description Job descriptionTo provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets Expected tasks: Act as point of entry for all inbound first level support Adhere to published Service Desk processes, procedures and incidence...
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Avp - Hbeu Reporting Ops - Hbeu Integrated
2 weeks ago
Gurugram, Haryana, India HSBC Full time-Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...
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ML Ops Professional
2 weeks ago
Gurgaon, Haryana, India Axtria - Ingenious Insights Full time US$ 90,000 - US$ 1,20,000 per yearCompany DescriptionAxtria is a global provider of award-winning cloud software and data analytics solutions tailored for the Life Sciences industry. Our solutions are designed to digitally transform the entire product commercialization process, enhancing sales growth and improving patient healthcare outcomes. We focus on helping clients complete the journey...
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ML OPs
3 days ago
Gurgaon, Haryana, India Recruber Full time ₹ 15,00,000 - ₹ 25,00,000 per yearROLE PURPOSEThe ML Platform Specialist will be responsible for designing, implementing, and maintaining robust machine learning infrastructure and workflows using Databricks Lakehouse Platform. This role is critical in ensuring the smooth deployment, monitoring, and scaling of machine learning models across our organization.Must Have-Their experience with...
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Only 24h Left) Manager- ML Ops
2 weeks ago
Gurgaon, Haryana, India Adidas Full timeJob DescriptionAs a Manager Reporting & Automation in our recently set up team within the adidas Gurgaon Tech hub you will collaborate closely with the EU ecom Analytics team based in Amsterdam (the Netherlands) and other stakeholders located in other parts of the world (such as Herzogenaurach, Germany). You will be responsible for fully automating ML...
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Marketing Ops
1 week ago
Gurgaon, Haryana, India Unthinkable Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per yearLocation:GurgaonType:Full-timeAtUnthinkable, we've launched an ecommerce platform which helps manufacturers break into the online D2C world. And we're looking for a Marketing Ops Executive who can keep those engines running smoothly.What You'll DoEnsure all Meta campaigns for our sellers are launched, monitored, and optimized on timeTrack and maintain...
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Gurgaon, Haryana, India Orange Full timeabout the roleGood network support knowledge and experience Service oriented customer focused with good customer service skills Good networking communications background Experience in one or more of the following Network Firewalls Security Checkpoint or Web Hosting Network LAN WAN topologies and protocols Server protocols Desktop products Cisco...
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High Salary: Senior Engineer-integrated Ops
2 weeks ago
Gurgaon, Haryana, India Orange Full timeabout the role To provide level 2 support on network SDWAN Proxy related services and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets about you Any Degree or Diploma in Electronics Computers or science required CCNA CCNP security Or Zscaler...
