(Only 24h Left) Associate

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Associate Process Developer Dispute Resolution In this role you will receive and log the dispute gather information and evidence conduct a thorough investigation to understand the root cause communicate with all parties involved and finally reach a resolution such as a refund or correction For banks the process includes an optional temporary credit merchant notification the merchant s opportunity to respond issuer decision-making and potentially arbitration or a chargeback Responsibilities Investigation Researches and analyzes transaction details account information and supporting documentation Data Analysis Identifies trends and patterns in disputes to prevent future occurrences Communication Communicates clearly and empathetically with customers to gather information and explain findings Collaboration Works with internal teams like Fraud Legal and Customer Service to resolve disputes and ensure compliance Resolution Proposes and implements solutions such as credits refunds or policy clarifications Documentation Maintains clear and organized records of all interactions and resolutions Expertise Serves as a subject matter expert on dispute resolution policies and procedures Qualifications we seek in you Minimum Qualifications Freshers are eligible Any Graduate Preferred Qualifications Skills Relevant work experience preferably in Commercial Insurance Finance Accounting domain Good analytical and problem-solving skills Prior experience in Banking or Insurance Ability to communicate verbally and through emails Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training