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2 weeks ago

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Job Description Job Description PRIMARY RESPONSIBILITIES: - Controls and monitors the usage of the Training Budget. - Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers. - Organizes language classes, especially English for guest contact staff. - Prepares yearly training program for the hotel. - Ensures that all training records is kept and can be retrieved at all times. - Ensures that all compulsory training courses is taking place. - Conducts all corporate courses as per the direction of the company. - Designs training courses to help develop our employees to be better at work. - Provides assistance on training related matters to all Managers. - With the cooperation of Managers, verify suitable course participants for any training courses available. - Encourage Online training courses for employees. - Should play a key role in talent development strategy based on performance appraisal. - Prepare and submit monthly L&D Report to the Corporate Team on a regular basis. - Checks monthly training report prepared by Learning & Development Officer. - Presents training department activity in Monthly P&L Meeting. . - Monitors training program conducted by managers /DTs . - Manages the internship of students from different educational institutes. - Looks after overseas trainees as it involves legal issues. - Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc. - Conduct compulsory training course i.e. New Staff Orientation Program, Grooming, etc. - Design new courses and conduct them whenever possible. - Conduct all corporate courses as per the direction of the company i.e. Dusit Signature Service. - Coordinate with outside guest speakers on training courses to be conducted in-house i.e. Basic Fire Prevention Training, First Aid Training, Fire Drill, and Etiquette for Guest Contact Staff, etc. - Coordinate with Managers to get course participants for all training courses conducted. - Liaise with all course participants on the administrative arrangements related to training courses such as booking, confirming, transport and final reports, etc. - Keep proper records of all training issues, i.e. expenses, training records, etc. - Help look after student trainees from various education institutions. - Assist to coordinate on Cross Training Program from other properties. - Coordinate with all educational institutes for hotel visit program, especially Dusit Thani College. - Coordinates with all Dusit affiliated hotels for cross training. - Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College.

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