Urgent Team Leader

About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process OverviewGlobal Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients These operations support the business across US Asia Pacific EMEA regions GWBO functions include implementation and servicing of credit depository and treasury products processing of payments and processing of trade finance transactions Individual will be required to Verify Transactions across all products including Letter of Credit Collections Open Account Supply Chain Finance etc He She will be involved in managing the daily transactions which are received for processing as per Service Level Agreement and in accordance with Bank of America policy and applicable regulations Responsibilities Mentor associates enable talent provide guidance and encourage morale and performance improvements Respond to Escalation emails from internal partners business contacts Partner with the teams and facilitate prioritization of work as per business need Ensure and drive strong process controls and governance around SLA and metric management Interact and build rapport with Business Partners stakeholders Engage key stakeholders across levels and work through building agreement across solutions Approve high value transactions as per agreed Delegation of authority Identify and suitably escalate risk issues or controls gaps work towards risk mitigations through controls enhancements and create a risk proactive team culture following the risk framework all through Adopt an innovative approach to work and continuously identify and highlight process improvement opportunities Ability to analyze data and come up with strategies of effective capacity utilizations Understand and review global regulatory compliance policies and identify controls Provide Subject Matter Expertise and Guidance to the team Coach and train seasoned SMEs to create adequate backups RequirementsEducation Graduation Post Graduation - Preferably Commerce NO BTECH Certifications - CDCS Experience Range6-8 Years of relevant experienceFoundational Skills International Trade Finance Letters of Credit Business Process Excellence - Quality Assurance Management SOP Writing Update Sharing Process Map Creation xe2x94x82 Expert Operational Risk - Inadequate or failed internal processes people and systems or from external events xe2x94x82 Advanced Trade Finance - LC SCF OA Collections SBLC xe2x94x82 Advanced Trade Finance - Basic Overview Trade Product Knowledge Trade Life Cycle Other Products xe2x94x82 Advanced Issues Risks and Control Enhancements - Identification documentation monitoring escalation and timely resolution of issues risks and controls xe2x94x82 Advanced Flexible and Open-Minded xe2x94x82 Expert Positive Impact and Influence xe2x94x82 Expert Developing Others xe2x94x82 Expert Active Listening xe2x94x82 Expert Attention to Detail xe2x94x82 Expert Analytical Thinking xe2x94x82 Expert Critical Thinking xe2x94x82 Expert Communication Skill - Verbal Written xe2x94x82 Expert Design Thinking xe2x94x82 Expert Process re-engineering skills xe2x94x82 Expert Customer Focus xe2x94x82 Advanced Stakeholder Management Network Relationship Building xe2x94x82 Advanced Strive for Excellence Change Management xe2x94x82 Advanced Empathy Managing Emotions - Emotional Intelligence xe2x94x82 Advanced Inclusive Leadership Manager and Leadership Effectiveness xe2x94x82 Advanced Team Building xe2x94x82 Advanced Entrepreneurial Initiative xe2x94x82 Advanced Conflict Management xe2x94x82 Advanced Interviewing Skills xe2x94x82 Advanced Negotiation Skills xe2x94x82 Advanced MS Office Excel Word PowerPoint xe2x94x82 Advanced Business Analysis Translating business requirements into technical specs xe2x94x82 Advanced Process Mapping Tools - MS Visio Aris etc xe2x94x82 Proficient Desired Skills Overview in Trade Finance xe2x94x82 Expert Overview Navigation of Clearpar xe2x94x82 Expert Banking Markets Knowledge Payments LCs Supply Chain Finance xe2x94x82 Advanced Global Payment Product Ops knowledge - Wire Transfer Direct Debit ACH Swift etc xe2x94x82 Advanced Robotics - Reporting Monitoring and Governance xe2x94x82 Proficient Functional knowledge of AI ML tools xe2x94x82 Proficient Multi-Tasking xe2x94x82 Advanced Building Your Personal Brand xe2x94x82 Advanced Abstract Reasoning Thinking xe2x94x82 Advanced Numerical Ability xe2x94x82 Proficient Collaborative Training Communication Tools - Ex Cisco WebEx MS Team Skype Zoom etc xe2x94x82 Advanced Work Timings 6 30 pm - 3 30 am Rotational Job LocationChennai