Customer Service Executive

1 week ago

Mumbai, India Tekskills Inc. Full time

Customer Service Executive/Process Associate Vikroli, Mumbai Good Facilitation Skills, Strong Verbal and written communication. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines. Possess excellent interpersonal skills, working on weekends if required. Proficiency in Microsoft Outlook and Excel Strong communication and stakeholder management abilities Problem-solving mindset with attention to detail Prior experience in blended BPO processes preferred Be Focused on achieving SLA defined by the project Need work in coordination with Sales Team, Account Department and the Lodges Updating trackers on daily basis Previous voice/ email experience preferred Visualizing, planning and achieving improvement in team productivity Coach and help team members whenever required Maintain healthy group dynamics Should be flexible to work as per Process/Team Requirements Coordinate with internal and external customers as necessary Should be Familiarize with customer needs, specifications and support performance accordingnly General shift (2 rotational week offs- Split or consecutive, Sunday fixed off) Maintain and update internal reports Handle both voice and non-voice customer interactions efficiently Utilize Outlook for professional correspondence and scheduling tasks Work on Excel for reporting, data tracking, and performance metrics Engage with internal and external stakeholders to ensure smooth process delivery Ensure timely resolution of customer queries while maintaining quality standards

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