Customer Support Executive-Ludhiana

4 weeks ago

Ludhiana, India P & I Management Consultants Full time

Job Description Company profile Fima Carlo Frattini is 60+ years Old Italian multinational company with having presence in 80+ countries across the world today. We manufacture and market designer bathroom faucets and accessories. Fima Carlo Frattini is present in India from past six years with team for sales and service with Head office based in Mohali. Job Title- customer support executive Mohali About the Role A customer support executive assists customers by addressing inquiries, resolving issues, and providing product information. They require strong communication and problem-solving skills, empathy, and patience. Their role is vital in maintaining positive customer relationships and ensuring customer satisfaction. Job requirement Good oral and written communication (Hindi and English) skills and a positive attitude. Self-motivated and driven to succeed in a competitive market. Proven customer support experience. Proven time management skills, with the ability to self-motivate and organize daily routine. Proactively respond by notifying customers of problems. Willing to learn about company products and the industry. Good communication skills oral and written. (English & Hindi) Maintaining a positive, empathetic, and professional attitude toward customers always. Responding promptly to customer inquiries. Excellent organizational skills with strong attention to detail. Basic concepts of Excel and PPT must. Communicating with customers through various channels. Minimum 1-3 year experience. (Preferable Faucet & Building material/Packaging solution industry) Job location Ludhiana Preferred Female / Male Candidate Annual CTC 1.80 to 2.40 lakh CSE must have good communication skills in spoken English & Hindi. He/She will attend telephone calls/customer complaints and Follow up. from all over India. Advise technicians to solve the problems for Bathroom Fittings within 24 hours. Follow up and records Ludhiana candidates preferred for Immediate Interview/Appointment.

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