ServiceNow Lead Developer

3 weeks ago

India Alcor Solutions, Inc. Full time

Job Description Alcor Solutions is seeking a highly skilled Lead ServiceNow Developer with deep expertise in Discovery, Service Mapping, CMDB/CSDM, and integrations. This role requires both hands-on technical delivery and leadership in guiding junior developers and peers. What You'll Do You will play a critical role in driving Discovery, CMDB governance, integrations, and service mapping implementations. The Lead Developer will ensure our CMDB is a reliable foundation for Event Management, AIOps, and IT Operations. Key Responsibilities: Discovery & Service Mapping - Lead the implementation and optimization of ServiceNow Discovery and Service Mapping. - Create and troubleshoot patterns and probes for complex infrastructure components. - Configure Cloud Discovery (AWS, Azure, GCP) including tag governance and policy alignment. - Leverage Discovery and CMDB Admin Workspaces for monitoring, troubleshooting, and optimizing discovery schedules. - Design and maintain Service Maps to support operational, change, and impact analysis. - Troubleshoot and optimize MID Server communication, ensuring high availability and secure connectivity. CMDB & CSDM Governance - Ensure CMDB integrity by designing and implementing CMDB governance processes. - Align CMDB with CSDM standards for service modelling and impact analysis. - Configure and maintain Service Graph Connectors, Identification & Reconciliation Engine (IRE) rules, and robust transform maps. - Drive CMDB compliance and audits, ensuring data quality, completeness, and accuracy. - Integration & Automation - Implementation experience of Agent Client Collector (ACC) - Experience of REST integrations, PowerShell, and JavaScript for automation and workflows. Leadership & Collaboration: - Provide technical leadership and guidance to ServiceNow developers. - Conduct peer reviews, enforce coding best practices, and drive knowledge sharing across the team. - Collaborate with cross-functional stakeholders (network, cloud, security, and operations teams). - Participate in Agile ceremonies and ensure sprint deliverables are met with high quality. Required Experience & Skills: - 7+ years of ServiceNow development and implementation experience. - Strong expertise in: - ServiceNow Discovery & Service Mapping (pattern design & troubleshooting). - CMDB/CSDM frameworks and governance. - MID Server architecture and troubleshooting. - Service Graph Connectors, IRE Rules, and Transform Maps. - REST/SOAP integrations, JavaScript, and PowerShell scripting. - Agent Client Collector (ACC). - Solid understanding of network communication protocols, credential management, firewalls, and security models. - Experience with Cloud Discovery, Tag Governance, and CMDB optimization. - Experience in Agile/Scrum delivery environments. - Excellent problem-solving and troubleshooting skills. Preferred Qualifications: - ServiceNow Certified Implementation Specialist Discovery and Service Mapping. - ServiceNow Certified Application Developer / System Administrator.

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