Branch Support Executive

About Rentokil PCI Rentokil PCI is India s leading pest control service provider and a Rentokil Initial brand Formed in 2017 through a joint venture between Pest Control India and Rentokil it operates across 300 locations aiming to set new standards in customer service The company focuses on industry-leading operations through best practices innovation and digital technologies In 2024 Rentokil PCI strengthened its market leadership by acquiring HiCare expanding its services and footprint further For more details Requirements About the Role The Jr Executive Executive Sr Executive Assistant Manager is responsible for supporting end-to-end branch operations including customer communication documentation invoicing compliance and coordination with internal teams The person will report to the ABM BM The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders Job Responsibilities Attend incoming calls at the branch transfer calls take messages and provide information to prospects customers as required Manage emails received on the central email ID including directing assigning and responding to queries Assign iCABS tickets and coordinate with relevant employees for timely status updates Handle invoice-related activities including forecasting suspensions printing and distribution Raise CR Change Request tickets for price decreases Generate renewal reports and letters for SEs and process renewals at existing or revised pricing Raise termination requests through the portal as needed Maintain SHE-related documentation including fumigation certifications and register updates Oversee license renewals ensure compliance and coordinate for audit readiness Prepare incentive calculations for timely submission Manage attendance inputs and standard requirements such as mediclaim contract labour details and indents Prepare and maintain branch customer documentation including quotations compliance records OCCs POs warranties etc Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches Raise credit note requests in the system as applicable Oversee petty cash portal operations and liaise with local banks for related activities Maintain conveyance records for technicians Upload service dockets for key accounts Perform additional tasks as assigned by the Branch Manager in alignment with branch operations Key Result Areas Timely and error-free handling of operational tasks Accurate documentation and compliance tracking Effective coordination across teams and platforms On-time submission of reports and invoices Proactive support in audits SHE and regulatory requirements Competencies Skills essential to the role Effective communication skills Written and Verbal Accuracy in documentation and data entry Multi-Tasking Time Management Educational Qualification Other Requirement Any Graduation degree 3-5 years of experience based on the designation required in Back Office Administration Preferably from MNC Proficient in MS-Office G-Suite Role Type Key working relationships Individual contributor role External- Customers and customer representatives Internal - Sales Operations Business support functions Benefits What can you expect from RPCI Our values lie at the core of our mission and vision We believe that it s our people who make our company what it is We believe in Safety Integrity Innovation Learning Development Open Transparent Performance Orientation Benefits DEI statement At RPCI we believe in commitment to build an inclusive varied workplace welcoming to people of all backgrounds