International Voice Process Associate

2 weeks ago

Chennai, India Movate Technologies Full time

Job Description

Primary Skills:

- Excellent Communication - for voice
- Should be able to communicate effectively
- Should possess good telephone and email etiquette
- Must be a graduate
- Should be willing to work in US time zones
- Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

- The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary.
- They will create, manage tickets for the issues that the customer contacts.
- They will act as the first point of contact before the customer reached the TAC.
- Their job will also involve creation of licenses and support accounts to the clients worldwide.
- The team will also ensure customer satisfaction / experience is and stays a priority.
- Manage high visibility exceptions and can work with cross - functional teams to provide best solutions
- Providing license to customers for software updates
- Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
- Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
- Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware errors.

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