IT Manager – Commercial Office

Job Title: IT Manager – Commercial Office & Coworking Spaces Job Location: HSR (but needs to be flexible to visit centers when it requires Interview mode: Face to Face (No Virtual or Online Interviews) Job Summary We are looking for an experienced IT Manager to lead, manage, and optimize end-to-end IT operations across multiple commercial office and coworking centers. The ideal candidate will oversee IT infrastructure design, network reliability, IT service delivery, project fit-outs, smart office systems, and client IT requirements. This role requires a strong mix of technical expertise, vendor coordination, multiple-site operations management, IT Sales, Client handling, Project Executive and customer-focused IT support. Key Responsibilities 1. IT Operations Management (Multi-Site) - Manage day-to-day IT operations across all coworking centers and commercial office sites. - Ensure uninterrupted IT services: internet links, Wi-Fi, network switches, CCTV, access control, printers, servers, EPABX/VOIP, and end-user devices. - Develop and implement IT SOPs, uptime SLAs, cybersecurity, backups, and monitoring standards for all centers. - Ensure IT readiness for client onboarding and seat expansions. 2. Network & Infrastructure Management - Design, deploy, and maintain LAN/WAN networks, VLANs, Wi-Fi access points, firewalls, and load balancing for multi-floor and multi-site environments. - Monitor network uptime, bandwidth usage, redundancy failovers, and security threats. - Manage structured cabling, rack setups, server rooms, and smart office technology. 3. Commercial Office Fit-out & IT Project Execution - Lead full IT deployment for new coworking centers and office fit-outs, including ISP setup, cabling, CCTV, fire alarm integration, and access management. - Work with Projects, FM, and Design teams for timely IT handovers during new center launches. - Execute infrastructure upgrades, expansions, and relocations within timelines and budgets. 4. IT Procurement & Vendor Management - Procure IT hardware, networking equipment, software licenses, and AMC services at optimal pricing. - Manage relationships with ISPs, hardware vendors, CCTV/Access control partners, system integrators, and facility tech providers. - Maintain AMC schedules, warranty tracking, and IT asset lifecycle management. 5. IT Sales & Client Solutioning - Support Sales and Community teams in meeting client IT requirements: - Dedicated internet lines - Static IPs - Firewall configurations - Customized network setups - VOIP solutions - Server hosting - Prepare technical proposals for enterprise clients and assist with IT-related onboarding. - Help drive revenue through value-added IT services. 6. Team Leadership & Support - Lead and mentor IT Executives/Technicians across multiple centers. - Allocate tasks, track SLAs, and ensure effective escalation management. - Conduct training on IT security, SOPs, and customer handling for internal teams. 7. Client & Stakeholder Support - Act as the final escalation point for IT issues raised by tenants, enterprise clients, or center teams. - Coordinate with Operations, Projects, Facility Management, Sales, and Admin for smooth IT operations. 8. IT Security, Compliance & Documentation - Implement cybersecurity protocols: firewalls, antivirus, access control, system audits, and penetration safety. - Ensure compliance with company policies, ITIL best practices, and audit requirements. - Maintain IT documentation: network diagrams, configurations, passwords, permits, and asset registers. Required Skills & Experience - 4–8 years of experience in IT infrastructure & operations, preferably in commercial offices, coworking spaces, or multi-site environments. - Strong knowledge of networking, firewalls, routing, switching, IP management, and CCTV/Access systems. - Hands-on experience with ISPs, enterprise Wi-Fi, servers, EPABX/VOIP, and cabling projects. - Leadership ability to manage internal staff and external partners. - Strong communication and client-handling skills. - Ability to work in fast-paced fit-out and occupancy-driven environments. Criteria - Those who met with all the criteria which has been mentioned above those candidates can only apply for this job role (Must be from Commercial Office & Coworking Spaces)