Atlassian Technical Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service CPaaS and mobile customer engagement We are specialists in allowing businesses to reach everyone on the planet in seconds or less through mobile messaging email voice and video We reach every phone on earth From the lifechanging to the time-saving we re helping our customers to interact with people like never before For you that means working in an environment that offers an incredible variety of exciting challenges and the chance to impact how billions of people engage with their favorite brands The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150 000 businesses including many of the world s largest companies and mobile operators use Sinch s advanced technology platform to engage with their customers Moreover Sinch has been profitable and fast-growing since its foundation Sinch s core values are Make it Happen Dream Big Keep it Simple and Win Together These values describe how our global organization works and inspire every of our more than 5 000 employees across 55 different countries The essence of the role We re seeking a skilled Atlassian Technical Engineer with minimum 5 years of experience to manage and optimize our Atlassian Cloud environment with a primary focus on Jira Software Jira Service Management and Confluence This role will be integral in supporting the transition from our current data center setup to a fully cloud-based solution You will configure and maintain the Atlassian suite including handling system integrations add-ons and customizations to enhance functionality and workflows In addition to system administration and solution design you will ensure that Atlassian tools are configured to support standardized IT service management ITSM processes in alignment with ITIL best practices This includes configuring workflows automating tasks managing permissions and integrating with other business systems to streamline processes You will manage updates backups and troubleshooting while ensuring seamless end-user support and training Your expertise with Atlassian add-ons and their effective use within Jira and Confluence will help drive performance and service delivery improvements across the organization This role demands leadership deep technical expertise and the ability to collaborate effectively with stakeholders the product manager and internal IT teams to drive improvements and realize the strategic vision To contribute to this role you will Minimum 5 Years Experience Manage and administer Atlassian products with a primary focus on Jira Software Cloud Jira Service Management Cloud and Confluence Cloud Ensure optimal performance availability and functionality of Atlassian Cloud services Collaborate with product managers technical teams and other stakeholders to tailor the platform to meet business needs Own and drive change initiatives with different teams supporting them in the design and transition Support the implementation of ITSM and ITIL best practices by configuring and optimizing Jira Service Management to drive standardization streamline processes and improve service delivery across the organization Assist in aligning Atlassian tools with ITIL frameworks ensuring the consistent execution of core processes like Incident Problem and Change Management and help improve visibility and control over IT services Perform system integrations ensuring seamless workflows and data exchange between Atlassian tools and other IT systems Customize workflows permissions automation and other configurations on Atlassian Cloud tools Troubleshoot and resolve technical issues related to both cloud and data center instances Conduct regular audits updates and system backups on both cloud and data center environments Provide end-user training support and documentation for best practices on Atlassian Cloud tools Being you at Sinch We re a worldwide group of people committed to diversity We re working to offer an increasingly inclusive workplace wherever you are No matter who you are you ll be able to explore new career and growth options - sharing your voice building your path and making it happen with us We re proud to be an equal opportunity employer and all qualified applicants will be considered to join our team regardless of race colour religion gender identity or expression sexual orientation pregnancy disability age veteran status and more Your life at Sinch Being a Sincher is all about learning and being in pursuit of new challenges Working in the offices at home or in a hybrid model that means celebrating change and the unknown rolling up your sleeves and seeing what impact you can have on the world The only way is up and you ll be reaching for the opportunities that match where you want to take your career It s closer than you think It s time to chase the answers chase the challenges and chase the dream Are you ready Join us on our journey