Customer Support Leader
1 day ago
Customer Support Lead Role Overview We are looking for an experienced and proactive Customer Support Lead to head our customer service operations The role focuses on ensuring effective complaint resolution strict SLA adherence and continuous improvement of support processes and SOPs The ideal candidate will combine operational excellence with strong people leadership ensuring every customer interaction reinforces trust satisfaction and brand loyalty Key Responsibilities Customer Support Operations Lead a team of support executives to deliver exceptional timely and accurate customer assistance Manage day-to-day customer queries escalations and service requests through multiple channels email chat call etc Ensure all complaints are resolved efficiently maintaining high customer satisfaction levels Complaint Resolution Escalation Handling Take ownership of escalated cases and ensure quick customer-centric resolutions Identify recurring issues and coordinate with Product Tech and Operations teams for long-term fixes Maintain a structured complaint tracking and reporting mechanism to drive accountability SLA Monitoring Performance Management Define monitor and ensure compliance with all Service Level Agreements SLAs Track and analyze key support KPIs CSAT NPS First Response Time FRT Average Resolution Time ART and Escalation Rate Identify SLA breaches investigate root causes and implement preventive measures Prepare weekly and monthly performance dashboards for management review SOP Process Improvement Review and refine Support SOPs to enhance response quality speed and accuracy Introduce new tools automation or workflows to streamline ticket management and improve efficiency Ensure consistent adherence to internal quality standards and process documentation Team Leadership Development Mentor coach and motivate the support team to achieve performance targets Conduct regular training sessions to improve communication empathy and product knowledge Foster a positive work culture emphasizing accountability ownership and customer-centricity Customer Insights Experience Analyze feedback to identify service gaps and recommend process or product improvements Partner with cross-functional teams to close the loop on feedback and reduce complaint recurrence Represent the Voice of the Customer VoC in strategic discussions to drive business improvements Required Qualifications Skills Bachelor s degree Master Degree any stream 3-4 years of experience in customer support complaint management or service operations with 2 years in a leadership role is mandate Strong understanding of SLA management team performance metrics and support analytics Excellent communication conflict-resolution and decision-making skills Proficiency in CRM and ticketing tools Zendesk Freshdesk Salesforce HubSpot etc Data-driven mindset with the ability to generate and interpret operational reports Job Types Full-time Permanent Benefits Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund Work Location In person
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Customer Support Leader
14 hours ago
Udaipur, Rajasthan, India Tribleveda Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Description: Customer Support LeadRole Overview:We are looking for an experienced and proactive Customer Support Lead to head our customer service operations. The role focuses on ensuring effective complaint resolution, strict SLA adherence, and continuous improvement of support processes and SOPs.The ideal candidate will combine operational excellence...
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Customer Support Associate
1 day ago
Udaipur, RJ, IN Tribleveda Full timeJob Title Customer Support Executive Department Customer Service Operations Location Udaipur WFH Employment Type Full-Time Experience 0-3 years Job Summary We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive The ideal candidate will be responsible for handling customer interactions across various...
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Customer Support Executive
2 weeks ago
Udaipur, RJ, IN The Woodenstreet Furniture's Pvt.Ltd. Full time1 Support provide customer service via phone calls chats 2 Effectively dealing with customers identify and assessing customers needs to achieve satisfaction 3 Taking care of after-sales services 4 Build sustainable relationships and trust with customer accounts through open and interactive communication 5 Answer calls professionally to provide information...
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Customer Support Executive
4 weeks ago
Udaipur, RJ, IN The Woodenstreet Furniture's Pvt.Ltd. Full time1 Support provide customer service via phone calls chats 2 Effectively dealing with customers identify and assessing customers needs to achieve satisfaction 3 Taking care of after-sales services 4 Build sustainable relationships and trust with customer accounts through open and interactive communication 5 Answer calls professionally to provide information...
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Customer Support Executive
1 day ago
Udaipur, RJ, IN The Woodenstreet Furniture's Pvt.Ltd. Full time1 Support provide customer service via phone calls chats 2 Effectively dealing with customers identify and assessing customers needs to achieve satisfaction 3 Taking care of after-sales services 4 Build sustainable relationships and trust with customer accounts through open and interactive communication 5 Answer calls professionally to provide information...
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Customer Support Associate
3 weeks ago
Udaipur, RJ, IN Five Splash Infotech Pvt Ltd Full timeJob Title customer care executive chat process Job location - fives digital sec 14 Udaipur Rajasthan Job Type - WFO Only Salary 13k-15 k Inhand Job Summary We are looking for customer support profile Note - Candidate should have good English communication Qualifications Skills 12 pass or any graduate Only Experience candidates can apply Share resume -...
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Team Leader
3 weeks ago
Udaipur, RJ, IN Epiroc Full timeAre you in for a big challenge like contributing to the success of new global company Epiroc is the company demerged from Atlas Copco in April 2018 with shareholders and stock exchange approvals Epiroc is a leading global productivity partner to the mining infrastructure and natural resources industries Epiroc stands for innovation commitment and...
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Team Leader
7 days ago
Udaipur, RJ, IN Epiroc Full timeAre you in for a big challenge like contributing to the success of new global company Epiroc is the company demerged from Atlas Copco in April 2018 with shareholders and stock exchange approvals Epiroc is a leading global productivity partner to the mining infrastructure and natural resources industries Epiroc stands for innovation commitment and...
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Customer Care Executive
3 days ago
Udaipur, RJ, IN warrgyizmorsch Full timeUrgent Hiring Customer Care Executive Males night shift No of vacancy 10 skill excellent comms skill is written and verbal both candidate should be a graduate note only boys can apply who are interested for night shift Job Type Full-time Pay 15 000 00 - 25 000 00 per month Benefits Paid sick time Paid time off Schedule Day shift Supplemental Pay Yearly bonus...
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Customer Care Executive
7 days ago
Udaipur, RJ, IN PINCODEKART Full timeWe re Hiring Customer Support Executive Logistics Inquiry Handling Are you someone who loves solving customer queries and keeping operations smooth We re looking for a Customer Support Executive who can manage logistics-related inquiries and ensure our customers get the right support at the right time What You ll Do Handle incoming inquiries related to...
