Medical Receptionist

7 days ago


Darbhanga BR IN Poorna Management Alliance Pvt Ltd Full time

Job Title Receptionist Admin In-Charge Location Patna Department Administration Reports To Hospital Administrator Job Summary We are seeking a professional and organized Receptionist and Admin In-Charge to manage front desk operations and oversee administrative tasks in the hospital This role is critical in ensuring smooth communication between patients staff and departments while maintaining high standards of customer service and administrative efficiency Key Responsibilities Reception Duties Greet and assist patients visitors and vendors courteously Manage front desk operations including patient check-in check-out Answer phone calls route calls appropriately and handle inquiries Schedule appointments and coordinate with medical staff Schedules doctors appointments for patients Answer patient questions and provide assistance and directions when necessary Utilize our medical office software to schedule new and follow-up appointments for our patients Respond to emails that arrive using the general office email address Arranges hospital admissions provides referrals and schedules appointments for medical tests and lab work for patients as needed Ensures availability of treatment information by filing and retrieving patient records Maintains patient accounts by obtaining recording and updating personal and financial information Helps patients in distress by responding to emergencies and solving problems Protects patients rights by maintaining confidentiality of medical personal and financial information Provides directions to the office to new patients consulting practitioners and vendors Contributes to team effort by accomplishing related results as needed Administrative Duties Supervise and support administrative staff including clerks and office assistants Ensure the smooth operation of daily office tasks such as filing record keeping inventory management and correspondence Maintain staff attendance records duty rosters and handle basic HR-related documentation Liaise with vendors service providers and maintenance staff Prepare reports for hospital management on administrative performance and patient feedback Coordination Compliance Coordinate between departments to ensure seamless patient service Ensure all hospital administrative policies and procedures are followed Monitor cleanliness and proper upkeep of the reception and administrative areas Qualifications Requirements Bachelor s degree in Business Administration Hospital Management or a related field preferred Minimum 2-3 years of experience in a hospital or healthcare setting Excellent communication interpersonal and organizational skills Proficient in MS Office and hospital management software Ability to handle stressful situations with professionalism and patience Work Schedule Full-time Rotational shifts may be applicable depending on hospital hours Job Types Full-time Permanent Pay 8 398 82 - 12 000 00 per month Work Location In person


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