It Operations Engineer

Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at the heart of Version 1 We ve been awarded Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards Global Microsoft Modernising Applications Partner of the Year Award 2023 AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023 As a consultancy and service provider Version 1 is a digital-first environment and we do things differently We re focused on our core values using these we ve seen significant growth across our practices and our Digital Data and Cloud team is preparing for the next phase of expansion This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally We are seeking an IT Operations Engineer with 0-2 years experience to monitor maintain and support IT infrastructure and systems across the business The Operations Engineer supports IT operations by monitoring systems and infrastructure for performance and availability performing routine maintenance tasks such as backups and patching and troubleshooting user issues The role also involves automating repetitive tasks using scripting tools and escalating complex problems when necessary Ideal candidates will have familiarity with Windows and Linux environments and knowledge of scripting languages such as PowerShell or Bash Experience with ticketing systems like ServiceNow or Freshservice and basic networking concepts is preferred Strong problem-solving skills and a willingness to learn are essential Key responsibilities Requirements Infrastructure Monitoring Maintenance Monitor and maintain servers storage networks and cloud platforms Windows Linux AWS Azure OCI Perform regular system health checks backups patching and updates Ensure compliance with security and operational policies Incident Problem Management Respond to infrastructure alerts and incidents providing timely resolution Perform root cause analysis and document incident reports Escalate complex issues to senior engineers or global teams where necessary Service Reliability Uptime Contribute to maintaining 24x7 availability of critical systems Participate in on-call rotation to support high-priority incidents Work with monitoring and automation tools to improve service reliability Automation Process Improvement Identify opportunities to automate repetitive operational tasks scripts runbooks orchestration tools Contribute to continuous improvement initiatives to reduce manual workloads Collaboration Documentation Work closely with Infrastructure Leads Project Managers and Service Desk teams to support service delivery Maintain accurate documentation of system configurations procedures and incident resolutions Support cross-team knowledge sharing and mentoring of junior engineers Qualifications 0-2 years experience in IT infrastructure operations or system administration Hands-on experience with Windows and or Linux server administration Exposure to cloud platforms AWS Azure OCI and hybrid infrastructure would be advantageous An understanding of network fundamentals TCP IP DNS VPN firewalls would be advantageous Experience in incident management troubleshooting and root cause analysis Experience with monitoring alerting and ticketing tools e g ServiceNow Nagios ITRS SolarWinds Ability to perform routine maintenance tasks such as patching upgrades and backups Familiarity with scripting or automation tools PowerShell Python Bash Ansible for operational efficiency Strong documentation and communication skills able to collaborate with global teams Certifications advantageous ITIL Foundation Certification to demonstrate understanding of IT service management best practices Microsoft Certified Azure Administrator Associate or similar Microsoft role-based certification Red Hat Certified System Administrator RHCSA or Linux Professional Institute LPIC-1 2 VMware Certified Professional VCP for virtualization knowledge CompTIA certifications e g Network Security Additional Information At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their well-being professional growth and financial stability One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life We also offer a range of tech-related benefits including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat Our employee-designed Profit Share scheme divides a portion of our company s profits each quarter amongst employees We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth