▷ [Immediate Start] Fiber Customer Support Analyst

You want more out of a career A place to share your ideas freely - even if they re daring or different Where the true you can learn grow and thrive At Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love - driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together - lifting our communities and building trust in how we show up everywhere always Want in Join the VTeamLife What you ll be doing Customers rely on us for the best network and entertainment And when they have questions or issues you ll be there with exceptional technical support and customer service You ll join a tech support team in a call center to help our Fios customers with their voice data and video services The team will be troubleshooting issues in hardware software applications networks or devices and answering customer tech questions Because here better matters Your responsibilities will include but are not limited to Answering incoming calls from customers with order inquiry and or trouble reports Providing customers with service support for Voice Data and Video services and features within the fiber and or copper network Performing analysis and isolation of trouble conditions and creating and sorting trouble reports Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment Communicating clearly and professionally delivering technical industry information in a manner appropriate to the audience Working evenings weekends holidays and unscheduled shifts as determined by the needs of the business What we re looking for You ll have a dedication to customer service excellence with amazing communication skills and a positive professional attitude You ll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world Even better if you have one or more of the following A related Associate Degree or 2 years relevant experience Technical support call center experience You must live within 75 mi les of the current reporting loc ation for life of contract We reserve the right to request your attendance at the office location for team huddles meetings etc If Verizon and this role sound like a fit for you we encourage you to apply even if you don t meet every even better qualification listed above Test s Required Computer Internet Knowledge Test 210 SACS HTML Results Where you ll be working In this remote role you ll work from home with occasional in-person trainings and meetings Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics Benefits and Compensation Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc From health and wellness benefits 401 k Savings Plan stock incentive programs paid time off adoption assistance and tuition assistance we ve got you covered with our award-winning total rewards package The salary will vary depending on your location and confirmed job-related skills and experience For part-time roles your compensation will be adjusted to reflect your hours The weekly wage range for the New York location s listed on this job requisition based on a full-time schedule is 728 50 - 1 858 50 Save Saved Open sharing options Share Related Jobs Save Saved Freehold New Jersey Commercial Save Saved Wilmington Delaware Commercial Save Saved Newport News Virginia Commercial Stay in touch Even if you re not a V Teamer yet we d love to keep you in the loop We can t help it-connection is kind of our thing So be sure to sign up to become part of our network