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Team leader//International BPO//Voice Process

4 weeks ago

Thane, India Hiresquad Resources Full time

Leading BPO in KOLKATA

Hiring For Team Leader/Assistant Manager

International Voice Process

Travel Process

CTC UPTO 7.5LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS

Shifts US

Mail CV at ankita02.hiresquad@gmail.com or call at 8210841964

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly

Identify performance related issues, develop an action plan for improvement and implement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote CNX values- walk the talk and lead by example

Exercise independent judgment and discretion in the performance of the said main function to implement management policies

Support and manage the program together with other Team Leaders and Managers

Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)

Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions

Prior experience in the Credit card domain - preferred.

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Interested candidates can call at ankita02.hiresquad@gmail.com