Security Specialist

Req ID 296309NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Security Specialist - Firewall to join our team in Noida Uttar Pradesh IN-UP India IN Roles and Responsibilities Work on requests changes incidents and problem records to support customers network security environment Provide technical escalation to L2 support engineers Provide on call support for high severity incidents in a 24x7 environment Detect security issues create customer tickets and manage problems until closure Act as point of escalation for the Network Security team and collaborate with internal support teams to ensure timely resolution of issues Ensure that Service Level Agreements and operational standards are met Perform system maintenance check-ups and maintain current documentation Provide resolution plans for device issues Propose service process and technical improvements to management Requirements Mid-level experience and proven knowledge in at least three of different network security products likes Firewalls Cisco Palo Alto Content Filtering Bluecoats Websense McAfee Web gateway and IDS IPS Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols WCCP PAC files TCP IP HTTP HTTPS SSL FTP Telnet SSH etc Understanding the integration with authentication protocols such as LDAP IWA IWA-direct SSO Active directory At least two mid-level certifications in Network Security from any of the vendors like Cisco Palo Alto BlueCoat SourceFire PCNSE CCNP Security etc Over 6 years of network troubleshooting experience and at least 2 years Network Security administration and design experience Bachelor s degree or equivalent experience Flexible to changing needs of customer account and team Drive for results ability to grasp complex issues to arrive at optimal solutions Excellent customer facing communication skills customer support and knowledge of ITIL best practices Work Timings 24 7 work environment India MexicoAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team LI-MIWS