Business Analyst

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Business Analyst Master Data Management In this role you will be responsible to perform day-to-day operations while maintaining SLA Solving queries related to Vendor Customer master data domain This role will be reporting to the manager of MDM The resource will be working with a cross functional team and will maintain analyse execute requests with utmost quality with eye for details with good experience in MDM- vendor customer master We are looking for some who should be open to work in any shift as per the business requirement Responsibilities Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned add update extend deactivate Highlight and take appropriate help from the Lead on SOP deviations or issues Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies Accountable for the quality and accuracy Ensure timely and accurate update of all master data records Responsible for delivering all the tasks on-time every-time Ensure that the schedule is reviewed as circumstances change timeliness Be responsible for maintaining the SLA of each period and the delivery performance Raise incident tickets to the relevant helpdesks when there is an issue Participate in idea generation and improvement activities Update maintain the departmental procedures SOP s tools and metrics for the master data team Identify gaps missing information and coordinate with client stakeholders to fill those gaps Qualifications we seek in you Minimum Qualifications Any Graduate Bachelor s degree B Com preferred Good at communication collaboration verbal and written Understanding of any ERP or relevant experience Hands on experience on MDM platforms SAP Reltio Oracle JDE etc would be added advantage Preferred qualifications Good communication skills Good understanding of Master Data Management activities across service lines and platforms Basic understanding of Source-to-pay S2P Order-to-cash O2C and Record-to-report R2R Advanced use of MS Office Excel PowerPoint Word Ability to define solve problems Collect Data Establish facts High Energy Level Work with business units and process experts to resolve master data issues Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training