Senior Data Protection Engineer

AHEAD builds platforms for digital business By weaving together advances in cloud infrastructure automation and analytics and software delivery we help enterprises deliver on the promise of digital transformation At AHEAD we prioritize creating a culture of belonging where all perspectives and voices are represented valued respected and heard We create spaces to empower everyone to speak up make change and drive the culture at AHEAD We are an equal opportunity employer and do not discriminate based on an individual s race national origin color gender gender identity gender expression sexual orientation religion age disability marital status or any other protected characteristic under applicable law whether actual or perceived We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer s environments Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice - Storage and DPS team - responsible for Tier 3 incident management service request management and change management infrastructure support for all Managed Services customers Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident problem and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for Data Protection technologies Work with vendors to resolve Data Protection issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Qualifications Bachelor s degree or equivalent Information Systems or related field Unique education specialized experience skills knowledge training or certification may be substituted for education 10 years of experience with an enterprise grade backup solution Comprehensive operational experience with Veritas NetBackup CloudScale Veritas Netbackup and Dell Data Domain required Working knowledge of Dell Power Protect Cyber Recovery required Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred Experience with at least one other major backup vendor platform preferred - i e Cohesity CommVault Rubrik 10 years of experience with operational administration of IT systems 10 years working with monitoring platforms LogicMonitor a bonus 5 years working with an enterprise ITSM system Service Now is a bonus Familiarity with enterprise IT infrastructure concepts including network virtualization and storage Managed Services or consulting experience is required Cloud Platform knowledge is desired Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Data Protection certifications are a bonus Skill Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex critical environment Provide measurable input into new products processes standards and or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Communicating with external customers which may include senior management Contribute to more complex workshops and understand how their area of expertise fits into our stitching message Work on complex issues Work to influence direct team members broader internal team and external customers possibly including senior management to agree and accept new concepts practices and approaches Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD we value and benefit from diversity of people ideas experience and everything in between We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab by encouraging cross department training and development sponsoring certifications and credentials for continued learning USA Employment Benefits include - Medical Dental and Vision Insurance - 401 k - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more See benefits for additional details The compensation range indicated in this posting reflects the On-Target Earnings OTE for this role which includes a base salary and any applicable target bonus amount This OTE range may vary based on the candidate s relevant experience qualifications and geographic location