IT Service

Job Description Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The successful candidate will be responsible for processing orders, resolving customer inquiries, and managing customer accounts. This role requires effective communication skills, proficiency in multiple languages, and the...

Job Description Key Responsibilities: - Facilitate comprehensive process and communication skills training for new hires, focusing on chat, email, and voice customer service channels. - Provide hands-on floor support and coaching to agents during their initial live sessions, ensuring smooth transition and confidence. - Conduct regular assessments and...

Job Description Soft Skills Good spoken English and good verbal communication skills. Ability to communicate correctly and clearly. CEF Level B1-5 and above Good problem-solving skills, strong troubleshooting skills Ability to approach problems logically. Ability to communicate correctly (grammatically and contextually correct) and clearly Commitment...

Job Description Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers Front line staff accepts incoming calls from members or providers to determine precertification requirement for...

Job Description Plan, develop and execute the operational strategy for the business unit to ensure client satisfaction, revenue growth and profitability for the business unit. Ensure efficient service delivery, revenue management, operational planning, and mining within existing clients for new business opportunity through sustained delivery. Essential...

Job Description Demonstrated mastery of processing, policy rating and policy issuance systems. .Build / maintain strong relationship with regional UWs. .Identification of risks and associated exposures involved in new applications for use of appropriate and established rating criteria. .Review of historical loss data in lieu of policy rating for appropriate...

Job Description Primary Responsibility People Management & Process Improvement. Performance Parameters - Employee Satisfaction, people development and morale. - Attrition within target levels. - Improvement in quality and productivity. - Process performance - as per KPIs over the month. - Customer Satisfaction. - Role/ Responsibilities - Manage teams and...

Job Description Job Title: Contact Centre AI Solution Architect Location: Bangalore, Noida, Pune, Chennai , India Department: CX Transformation and Google CES Practice Employment Type: Full-Time ---------------------------------------- Role Overview We are seeking a visionaryContact Centre AI Solution Architect to lead the design and implementation of...

Job Title: IT Service Desk (Desktop/ System support)Location: Pune, MaharashtraType: Full Time/ Direct PlacementShift Timing- Rotational shift (rotational week offs)Job Description:Experience & Qualifications· Graduation mandatory·Only SD Experienced candidates can apply.· Candidate should have excellent communication.· Good Knowledge of Laptop/Desktop...

Job Description JD includes: . Manages End To End Recruitment . Understanding the hiring requirements of hiring managers . Attracting candidates through various channels like social media and professional networks . Reviewing resumes and screening candidates . Scheduling interviews by coordinating with candidates and hiring managers . Negotiating job...