System Management Specialist

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role In Systems Management at Kyndryl you will be critical in ensuring the smooth operation of our customers IT infrastructure You ll be the mastermind behind maintaining and optimizing their systems ensuring they re always running at peak performance Not only will you be responsible for managing and maintaining the IT infrastructure but you ll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry You ll be at the forefront of new service preparation and change management processes constantly learning and growing your technical expertise to ensure the best outcomes for our customers Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure reliable and efficient You ll be the go-to expert for sizing and optimizing systems ensuring our customers business performance is always world-class At Kyndryl we re committed to providing the best possible service to our customers and as a Systems Management Specialist you ll be an integral part of that mission So if you re passionate about technology and want to be part of a dynamic team that s shaping the future of IT infrastructure management - then this role is for you Key Responsibilities Monitor and manage daily batch job schedules using tools like CA-7 Control-M or OPC Analyse and troubleshoot job failures abends and performance issues Coordinate with application teams to implement job changes and enhancements Maintain and update JCL Job Control Language PROCs and scheduling definitions Participate in incident management and root cause analysis for batch-related issues Ensure compliance with SLAs and operational standards Provide on-call support for critical batch cycles including weekends and holidays Document batch processes job flows and operational procedures Your Future at Kyndryl Kyndryl s focus on providing innovative IT solutions to its customers means that in Systems Management you will be working with the latest technology and will have the opportunity to learn and grow your skills You may also have the opportunity to work on large-scale projects and collaborate with other IT professionals from around the world Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills Minimum 7 years of total experience Strong experience with JCL IBM Utilities and scheduling tools e g CA-7 Control-M Familiarity with COBOL DB2 VSAM and other mainframe technologies Understanding of batch processing cycles and dependencies Ability to read and interpret batch job logs and system messages Excellent problem-solving and communication skills Experience with change management and version control tools Preferred Qualifications Experience in a Production support environment Knowledge of z OS TSO ISPF SDSF and REXX scripting Exposure to Agile or ITIL frameworks Prior experience in banking insurance or government sectors is a plus Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address