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Only 24h Left: Systems

4 weeks ago

Cochin, Kerala, India TalentBasket Full time
Job Description

Job Title:Systems & Cloud Engineer (L2)

Location:Kochi (Work from Office)

Experience:3 to 5 years

Shift:24/7 rotational

Notice Period:Immediate to 1 month

Candidates based inKerala, willing to relocate toKochi are preferred

About the Role

We are looking for a skilled and proactiveSystems & Cloud Engineer (L2)to join our IT operations team in Kochi. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about resolving complex technical issues, ensuring system reliability, and delivering exceptional support to international clients.

Key Responsibilities:

- Serve as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote tools
- Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently
- Monitor system alerts, logs, and incidents to ensure timely resolution and minimize downtime
- Collaborate with NOC, development, and product teams for issue escalation and resolution
- Deliver high-quality technical support to clients in the USA and Australia

Technical Skills Required:

- Strong troubleshooting expertise in Windows environments
- Experience with networking protocols, firewalls, VPNs, and security best practices
- Hands-on with Active Directory, DNS, DHCP, Office 365, and cloud platforms like Azure
- Proficient in Microsoft Office 365 and Azure AD administration
- Familiarity with ticketing tools like Autotask
- Experience with virtualization technologies such as Hyper-V
- Basic knowledge of SQL databases and scripting

Candidate Profile:

- Excellent communication and customer service skills
- Previous experience working with international clients, especially from the USA and Australia
- Ability to work in a 24/7 rotational shift environment
- Ready to join within 30 days

Why Join Us

- Exposure to global client environments
- Opportunity to work with modern cloud technologies
- Collaborative work culture with a focus on learning and growth

Apply Now

If you're ready to take your IT support career to the next level, apply today and become a key part of our growing team in Kochi.

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