Grahak Mitra

Roles and Responsibilities of Grahak Mitra To educate customers to utilize services available through self-service channels To convince help and support the customers in giving feedback for services availed Providing first level assistance to visitors customers at the Branch Ensuring customers are provided necessary assistance in transacting the business and overseeing the employee s response to customers Reducing cost and staff workload by migrating customers to alternate channels digital channels like ATM ADWM INB etc Increasing sales focus by making available information on various products and services of the Bank to customers visitors Ensuring HNI Wealth Premier customers are given proper attention recognition while handling and priority in service Making available product information brochures forms applications etc to visitors customers Helping less tech-savvy customers in using alternate and digital channels and providing necessary guidance for adoption Directing them to the concerned counter officer in case of need Keeping an eye on the waiting hall to ensure that no customer remains unattended and proactively helping them in conducting the required transactions e g provide them with necessary forms that need to be filled before they reach the counter Suggesting customers regarding the facility of Toll-free numbers Call Centre WhatsApp Banking for account balance-related information and other requirements related to ATM INB Account Statements etc Direct customers to the concerned officer for cross-selling of products and services In addition Grahak Mitra should have basic operational knowledge of ATM ADWM INB UPI and other digital products Job Types Full-time Permanent Pay 150 000 00 - 300 000 00 per year Benefits Provident Fund Experience Customer support 1 year Required Banking 1 year Required Location Jammu Jammu and Kashmir Required Work Location In person