General Manager

General Manager - Kirubeli Cove Kirubeli Cove is a new, intimate, nature-focused resort set to open in April 2026. Located at the unique confluence of the Arabian Sea and the Aghanashini River, we are committed to offering a high-quality, restorative guest experience while following principles of ecological responsibility and community partnership. We are part of the larger Biogen Wellness venture, which supports sustainable development around the Aghanashini Wetlands. We are looking for a proactive, entrepreneurial General Manager to oversee all aspects of our pre-opening and ongoing operations. This role demands a leader who is equally adept at managing a budget, training a team, and delivering a seamless guest experience in a distinctive natural environment. About Kirubeli Cove Our upcoming 30-key resort is currently under construction, focusing on low-impact design, natural materials, and an immersive connection with the surrounding environment, including the ecologically significant Aghanashini Wetlands (a Ramsar Site). Our main aim is to provide genuine wellness, cultural, and ecological experiences that benefit our guests, staff, and the local community. Key Responsibilities 1. Pre-Opening & Operations Leadership • Establish Operational Excellence: Oversee the successful pre opening phase, including developing operational procedures, systems (e.g., PMS, inventory), and standards for all departments: Front Office, Housekeeping, F&B, Wellness, and Maintenance. • Financial Management: Create and oversee budgets, control expenses, and boost revenue to meet profitability targets. Responsible for all P&L management. • Quality Control: Ensure the resort upholds high standards of guest service, cleanliness, maintenance, and facility presentation across all areas. 2. Guest Experience & Brand Consistency • Curate Guest Journey: Lead the development and smooth implementation of all guest experiences, including our signature wellness programmes, local cultural interactions, and nature-based activities. • Marketing & Sales Support: Work closely with the Biogen Wellness central team on sales, marketing, and communications to properly position Kirubeli Cove in the market and meet occupancy targets. • Guest Satisfaction: Personally oversee guest feedback and apply corrective measures to ensure consistently high satisfaction levels. 3. Team Development & Leadership • Recruitment & Training: Recruit, train, and manage a small, dedicated, and high-performing team. Develop comprehensive training programmes focusing on service standards, local knowledge, and sustainability practices. • Cultural Development: Promote a positive, respectful, and genuine work environment grounded in service excellence, environmental consciousness, and mutual respect. 4. Sustainability & Community Engagement • Implement Sustainable Practices: Ensure daily operations uphold our commitment to sustainability, including waste management, energy/water conservation, and local/ethical sourcing. • Local Partnerships: Establish and sustain positive, mutually advantageous relationships with local communities and vendors, emphasising sourcing local talent, produce, and services. • Environmental Stewardship: Collaborate with the Panchabhuta Foundation and resort staff to ensure the resort's operations support the conservation goals of the Aghanashini Wetlands. What We're Looking For • Minimum of 8+ years of progressive experience in hospitality management, including at least 3 years as a General Manager or Senior Operations Manager of a boutique hotel, eco-resort, or experiential property. • A proven track record in successful pre-opening or re-launch phases is a valuable asset. • Practical leader with solid operational and financial understanding (P&L experience is essential). • Demonstrated passion for and practical experience with sustainability, eco-tourism, or wellness concepts. • Excellent communication skills and cultural sensitivity, with the ability to engage effectively with both a global clientele and local partners. • A resourceful, solution-focused mindset suitable for managing a small, new resort in a remote, natural setting. Compensation & Benefits • Competitive salary aligned with experience. • Performance-based incentive or profit-sharing opportunity. • Full board and lodging provided at the resort. This role is for a leader who is passionate about the challenge of developing an operation from scratch, not merely overseeing an existing luxury property.